Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Mostaka

Oakford,IL

Summary

Enthusiastic and passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

FOH Manager

The Broadgauge
05.2023 - Current
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maximized table turnover rate through effective floor plans and strategic server assignments.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Resolved guests complaints while maintaining positive customer environment.
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
  • Motivated staff to perform at peak efficiency and quality.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.

Assistant Manager

BJ Grand Salon & Spa
10.2022 - 05.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Floral Designer

Homescapes
10.2021 - 10.2022
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
  • Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
  • Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
  • Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.

Bank Teller/Bookkeeper

Rochester State Bank
07.2019 - 07.2021
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Assisted with training of new tellers on policies and procedures.
  • Maintained friendly and professional customer interactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Processed applications for new accounts.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Maintained and processed invoices, deposits, and money logs.

Lead Receptionist

BJ Grand Salon & Spa
05.2014 - 12.2019
  • Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
  • Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
  • Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
  • Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
  • Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
  • Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
  • Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
  • Implemented an updated filing system that allowed for easy document retrieval while adhering to confidentiality requirements.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Reduced errors significantly by meticulously reviewing data entries before submission.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

Associate of Science -

Lincoln Land Community College
Springfield, IL
05.2015

High School Diploma -

Sacred Heart Griffin
Springfield, IL
05.2012

Skills

  • Scheduling Staff

  • Guest Relations

  • Complaint Handling

  • Marketing support

  • Reservation handling

  • POS system operations

  • Training and coaching

  • Restaurant Operations

  • Staff Supervision

  • Order Accuracy

  • Staff Motivation

  • Self Motivation

Timeline

FOH Manager

The Broadgauge
05.2023 - Current

Assistant Manager

BJ Grand Salon & Spa
10.2022 - 05.2023

Floral Designer

Homescapes
10.2021 - 10.2022

Bank Teller/Bookkeeper

Rochester State Bank
07.2019 - 07.2021

Lead Receptionist

BJ Grand Salon & Spa
05.2014 - 12.2019

Associate of Science -

Lincoln Land Community College

High School Diploma -

Sacred Heart Griffin

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Jordan Mostaka