Hi, I’m
JORDAN MUIR
McKinney,TX
Summary
Talkative leader possessing strong networking and communication skills. Proven track record of success in satisfying customers through exceptional service. Experience in management and leading a team to fulfill all customer desires. Talented multitasker with determination to maintain high customer satisfaction ratings.
Overview
7
years of professional experience
Work History
Stonebridge Ranch Country Club
Lead Bartender
01.2022 - Current
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Created, maintained and distributed event orders.
- Drove excellent guest service for events and conducted evaluations after completion.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Albert Gs BBQ
Server
01.2021 - 12.2021
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Pangea Restaurant and Bar
Server
01.2020 - 03.2020
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Perrys Steak House & Grill
Office Administrator
03.2019 - 12.2019
Job overview
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Supported Managers and Chefs with effective correspondence management, document coordination and customer relations
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Reconciled account files and produced monthly reports to keep Regional Manager informed about office operations
- Worked with upper management to complete complex projects on tight budgets within specific timelines
- Tracked performance of employees, identifying and targeting areas in need of improvement and further training
- Managed appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
The Yard
Server
07.2018 - 11.2018
Job overview
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Prepared beverages and filled food orders for customers
- Served needs of more than 20-30 customers in busy cocktail/dining room environments
The Capital Grille
Lead Hostess
11.2017 - 07.2018
Job overview
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Monitored guests for intoxication and immediately reported concerns to management
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Helped Servers by taking drink orders, setting tables and pre-bussing
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using OpenTable
- Informed servers of newly seated parties for speedy service
- Monitored seating area and checked restrooms every 30 minutes to keep spotless
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
- Assisted in preparing dining room for special upcoming functions
- Recorded available tables after seating each party using OpenTable
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Coordinated schedules and timelines for events.
Brio Tuscan Grille
Lead Hostess
09.2016 - 11.2017
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seatings
- Monitored seating area and checked restrooms every 30 minutes to keep spotless
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using OpenTable
- Took information about guests' party size, led to seating, and offered menus
- Helped servers by taking drink orders, running food and bussing tables
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
Education
Plano Sr High School
High School Diploma
2017
Oral Roberts University
No Degree
Collin County Community College District, Plano, TX
Associate of Science
12.2023
Skills
- Outstanding customer service
- Anticipating guest needs
- Organizational ability
- Courteous
- Excellent judgment
- Outgoing personality
- Workflow Efficiency
- Forecast Preparation
- Event Coordination
- Event Planning and Management
- Team Leadership and Motivation
- Efficient Multitasking
Timeline
Lead Bartender
Stonebridge Ranch Country Club
01.2022 - Current
Server
Albert Gs BBQ
01.2021 - 12.2021
Server
Pangea Restaurant and Bar
01.2020 - 03.2020
Office Administrator
Perrys Steak House & Grill
03.2019 - 12.2019
Server
The Yard
07.2018 - 11.2018
Lead Hostess
The Capital Grille
11.2017 - 07.2018
Lead Hostess
Brio Tuscan Grille
09.2016 - 11.2017
Plano Sr High School
High School Diploma
Oral Roberts University
No Degree
Collin County Community College District
Associate of Science
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