Jordan Mulero
Beach Park,GA
Summary
Highly experienced and passionate Trainer with a proven track record of success in delivering high-impact, engaging, and educational programs. Possesses a deep understanding of adult learning principles and a commitment to creating an inclusive learning environment. Proven ability to develop and deliver training programs that increase efficiency, boost morale, and improve overall performance.
Overview
2026
2026
years of professional experience
Work History
Asset Management Trainer
FIRST Insurance Funding
06.2020 - Current
- Implemented innovative instructional techniques in order to keep trainees engaged throughout each session while also demonstrating key concepts effectively.
- Continuously monitored participant feedback, adjusting training methods and materials as needed in order to optimize overall learning outcomes.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Conducted thorough post-training evaluations, identifying areas for improvement and implementing necessary changes for future sessions.
- Promoted a collaborative learning environment by fostering open communication and team-building exercises within training sessions.
- Provided ongoing coaching and mentorship to trainees following completion of formal training programs, supporting continued growth and development as leaders within their organizations.
- Streamlined training materials to create cohesive and easily accessible resources for both trainers and trainees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Trained new hires to perform cross-training exercises with experienced workers.
Manager in Training
Finish Line
01.2017 - 05.2020
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs for a 3.5 million volume store with sales of approx. $68,000 per week.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Manager
Champs Sports
2015 - 2017
- Managed and motivated employees to be productive and engaged in work for a 1.7 million volume store with sales of approximately $33,000 per week.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Education
Bachelor’s For Interdisciplinary Studies - Liberal Studies For Elementary And Early Education
Virginia Commonwealth University
Richmond, VAAssociate’s IN Liberal Arts - Liberal Arts And Sciences
J. Sargent Reynolds Community College
Skills
- Group & Individual Instruction
- Training Plan Development
- New Hire Training
- Materials Organization
- Remote Learning
- Interpersonal Communication
- Public Speaking
- Program Management
- Customer Service
- Quality Assurance
- Mentoring
Timeline
Asset Management Trainer
FIRST Insurance Funding
06.2020 - Current
Manager in Training
Finish Line
01.2017 - 05.2020
Associate’s IN Liberal Arts - Liberal Arts And Sciences
J. Sargent Reynolds Community College
Manager
Champs Sports
2015 - 2017
Bachelor’s For Interdisciplinary Studies - Liberal Studies For Elementary And Early Education
Virginia Commonwealth University
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