JORDAN MUNIZ
Fort Worth
Summary
Experienced with coordinating client appointments and managing scheduling systems. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Utilizes strong organizational skills to ensure efficient patient flow and minimal wait times. Skilled in managing schedules, optimizing appointments, and ensuring smooth operations. Track record of effective communication and problem-solving in dynamic healthcare settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
04.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Utilized technology and software for behavior tracking and analysis, improving precision of interventions.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Hair Stylist
Alexis James Salon
04.2023 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service
- Recorded notes for future reference about customer preferences and services delivered
- Completed safety training and certifications to minimize risk of infection or injury to customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Delivered prompt service to prioritize customer needs
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Salon Manager/Stylist
The Bees Knees Hair Studio
11.2016 - 11.2022
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Coached and trained employees to optimize performance and achieve demanding business objectives
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
Hair Stylist
Whistle & Sway Hair Salon
11.2019 - 04.2022
- Processed payments, entering sales in register for prompt customer service
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction
- Suggested treatments and styles to suit customer appearance and fashion choices
- Recorded notes for future reference about customer preferences and services delivered
- Answered phone calls and emails to schedule client appointments
- Used social media platforms to promote salon and services
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Increased revenue through effective customer service and inventory management
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair
Fitness Coach/Manager
Ilovekickboxing
05.2015 - 11.2016
- Accomplished multiple tasks within established timeframes
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated leads through sales promotions and word-of-mouth
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Managed scheduling of personal training sessions, accommodating changes when necessary to ensure client satisfaction.
Insurance Customer Service Representative
First Choice Emergency Room
08.2014 - 01.2015
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Physical Therapy Technician
Colleyville Physical Therapy
08.2013 - 02.2014
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Complied with HIPAA guidelines and regulations for confidential patient data
- Assisted patients with understanding personalized insurance coverage and benefits
Education
Bachelor of Science - Psychology
Capella University
Minneapolis05-2028
No Degree - Cosmetology
Duvall's School of Cosmetology
Bedford, TX08.2018
High School Diploma - undefined
Midland Classical Academy
Midland, TX08.2010
Skills
- Strategic Decision-Making
- Effective Issue Resolution
- Calendar Management
- Effective Task Delegation
- Consistent Professional Commitment
- Strong Verbal and Written Skills
- Proficient in Scheduling
- Strong Attention to Detail
- Effective multitasking
- Telephone etiquette
- Customer service and support
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
- Cosmetology License - Texas Board of Cosmetology.
Languages
English
Native or Bilingual
Timeline
Registered Behavior Technician
Action Behavior Centers
04.2024 - Current
Hair Stylist
Alexis James Salon
04.2023 - Current
Hair Stylist
Whistle & Sway Hair Salon
11.2019 - 04.2022
Salon Manager/Stylist
The Bees Knees Hair Studio
11.2016 - 11.2022
Fitness Coach/Manager
Ilovekickboxing
05.2015 - 11.2016
Insurance Customer Service Representative
First Choice Emergency Room
08.2014 - 01.2015
Physical Therapy Technician
Colleyville Physical Therapy
08.2013 - 02.2014
High School Diploma - undefined
Midland Classical Academy
Bachelor of Science - Psychology
Capella University
No Degree - Cosmetology
Duvall's School of Cosmetology
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