Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JORDAN MURNER

Talladega,,AL

Summary

Committed and thorough Account Manager with great communication skills and strong work ethic. Supporting clients with tailored insurance solutions and exceptional service. Holds a Property and Casualty License. Applies expertise in account management and customer service to meet organizational and client goals. Experienced in data management and brings a detail oriented and client focused approach to every interaction. Committed to building trust, collaboration, and positive outcomes in alignment with organizational values.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Account Manager

Aligned Insurance
2025 - Current
  • Manages a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolves escalated issues, prevents potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Keeps detailed records of daily activities through online customer database and ensures proper follow-ups with resolutions to client and agency issues and request.
  • Identifies potential upsell opportunities to expand client portfolio.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Data Entry Specialist

J&L Information Services
01.2018 - Current
  • Inputs data into computer system to ensure accuracy and completeness of records.
  • Maintain client confidence by keeping information confidential.
  • Respond to daily inquiries and requests from administration within mandated timeframes to meet deadlines.
  • Use the Alacourt database to review source documents to locate required data for entry and filing.
  • Responsible for keying small claims, general civil cases, state, and federal tax liens.

Mobile Sales Consultant

Best Buy
01.2017 - 01.2018
  • Demonstrated features of mobile products to customers in store.
  • Provided technical support for customer inquiries related to mobile products.
  • Assisted customers in selecting the right mobile device based on their needs.
  • Maintained knowledge of current promotions and advertisements.

Education

Bachelor's - Finance

Jacksonville State University
Jacksonville, AL

Associate of Science - General Studies, cum laude

Gadsden State Community College
Anniston, AL

Skills

  • Account management
  • Customer service
  • Data entry
  • Teamwork and collaboration
  • Client relations
  • Documentation and reporting
  • Multitasking
  • Accuracy and attention to detail
  • Organizational and time management

Certification

Property and Casualty Insurance License

State of Alabama

Timeline

Data Entry Specialist

J&L Information Services
01.2018 - Current

Mobile Sales Consultant

Best Buy
01.2017 - 01.2018

Account Manager

Aligned Insurance
2025 - Current

Bachelor's - Finance

Jacksonville State University

Associate of Science - General Studies, cum laude

Gadsden State Community College

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