Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Jordan Murphy

Austin,TX

Summary

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Looking to leverage strong customer service and team leadership experience in transitioning to a corporate sales role.

Overview

3
3
years of professional experience

Work History

Server / Event Lead

Bull and Bowl
Austin, USA
01.2024 - Current
  • Served as the main point of contact for private events, ensuring client satisfaction and smooth event execution
  • Promoted seasonal menu items and new offerings, resulting in an increase in overall guest satisfaction and higher ticket sales
  • Coordinated with kitchen and event staff, delivering seamless service for events ranging from small gatherings to large parties
  • Ensured compliance with all food safety and sanitization standards, contributing to positive health inspection outcomes

Bartender

Uptown Sports Club
Austin, USA
10.2023 - Current
  • Provide personalized customer service, fostering a welcoming atmosphere that encourages repeat business
  • Promoted limited-time offers and upsold beverage options, contributing to a noticeable increase in monthly sales
  • Trained and mentored new bar staff, ensuring they delivered consistent, high-quality service during peak hours
  • Managed POS system and processed over 100 transactions daily, maintaining accuracy and minimizing errors
  • Collaborated with management to organize special events, which enhanced customer engagement and drove business during slower periods

Bartender / Shift Lead

Cedar Door
Austin, USA
11.2021 - 11.2023
  • Led a team of 10+ employees during peak shifts, ensuring smooth service and reducing wait times for guests
  • Built strong relationships with regular customers, which contributed to a 20% increase in repeat business
  • Resolved customer complaints and addressed issues promptly, improving overall guest satisfaction
  • Handled cash and reconciled daily sales, managing transactions totaling over $5,000 per shift
  • Monitored inventory and placed orders, reducing liquor shortages by streamlining stock management

Education

Bachelor of Science - Psychology

Washington State University
Pullman, WA
05.2021

Skills

  • Sales & Upselling
  • Client Relationship Management
  • Leadership & Team Collaboration
  • Problem Solving & Conflict Resolution
  • Bilingual

Additional Information

Demonstrated ability to manage multiple tasks effectively in high-pressure, fast-paced environments.

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Server / Event Lead

Bull and Bowl
01.2024 - Current

Bartender

Uptown Sports Club
10.2023 - Current

Bartender / Shift Lead

Cedar Door
11.2021 - 11.2023

Bachelor of Science - Psychology

Washington State University

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Jordan Murphy