Jordan Musharbash
Shelby Township
Summary
As an Automotive Service Manager at Algonac Lube and Tire, I supervised daily service operations in a high-volume automotive environment, coordinating between technicians, service advisors, and customers to maintain efficient workflow and high service standards. I regularly addressed complex mechanical and operational issues under time constraints, translating technical information into clear explanations for non-technical customers and applying analytical decision-making to improve service efficiency and customer satisfaction. This role strengthened my problem-solving skills, time management, and ability to lead technical teams in fast-paced settings.
In addition, as a Store Manager at Uptown Danny’s, I managed overall store operations including staff supervision, scheduling, inventory control, and customer relations. I trained and led team members, optimized daily operations to meet business demands, and ensured consistent service quality in a customer-focused environment. This experience further developed my leadership, organization, and communication skills, as well as my ability to manage multiple priorities while maintaining accountability and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Uptown Danny's
09.2023 - Current
- Led daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Implemented inventory management systems to enhance stock accuracy and availability.
- Developed promotional strategies that increased store traffic and sales performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Service Manager
Algonac Lube and Tire
05.2020 - Current
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed scheduling and resource allocation to optimize workflow and productivity.
- Trained and mentored staff on best practices for customer engagement and technical repairs.
- Implemented process improvements to enhance service quality and reduce turnaround times.
- Resolved customer complaints effectively, fostering long-term relationships and loyalty.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
No Degree - Electrical And Computer Engineering
Oakland University
Rochester, Michigan, MI04-2028
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Automotive diagnostics
- Customer satisfaction
- Parts ordering
- Vehicle inspection
- Scheduling
- Quality standards
Accomplishments
I have maintained and Minimum of a 3.5 GPA throughout High School and College.
I have participated in many activities through clubs dedicated to Humanitarian projects such as Key Club and Honor Society
Certification
Actively working towards an ASE (Automotive Service Excellence) Certification, as I am knowledgeable in the automotive repair industry.
Languages
Arabic
Limited Working
Interests
- Electronics and Circuit Building
- Graphic Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Gym Workouts
- Boxing
- Automotive Repair and Modifications
Timeline
Store Manager
Uptown Danny's
09.2023 - Current
Service Manager
Algonac Lube and Tire
05.2020 - Current
No Degree - Electrical And Computer Engineering
Oakland University