Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Needham

Binghamton,New York

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

9
9
years of professional experience

Work History

Sales Representative

Beer Tree Brew Co.
01.2024 - 05.2024
  • Maintain and acquire new clients in New York State
  • Communicate with sales and distribution teams on potential new clients and routing issues that may occur
  • Create and build relationships with other breweries with the intention to work together on a collaborative beer
  • Work with the brewing team to create and schedule the beer production calendar
  • Following legislation set by the New York State Liquor Authority to ensure all clients and crew member are in compliance with New York State
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

General Manager

Downtown By Beer Tree
09.2022 - 01.2024
  • Created and maintained schedules for staff to make sure that all customers' needs were met in a timely and efficient manner based on fluctuations of clientele on a nightly basis
  • Communicated effectively with ownership to make sure the restaurant was running efficiently
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions
  • Distributed and produced specialty cocktail menus on a weekly basis, following trends within the industry as well as seasonally based beverages
  • Demonstrated a unique understanding of the clienteles wants and needs as well as most up to date trends within an evolving industry
  • Helped to maintain profitability by staffing, ordering, and supervising business processes on a nightly basis
  • Training and educating staff on basic beer and brewing practices to better inform clientele on NYS craft beer, wine, and liquor
  • Assisted in training kitchen management and staff on proper food safety techniques, to ensure the health and wellbeing of all staff and patrons
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Bartender

Thirsty's Tavern
12.2022 - 09.2023
  • Work with clientele on a nightly basis to create rapport by listening and recommending beverages based on client preferences
  • Introduce new beverages to regularly engage customer base to keep people involved and interested in coming back for a new and joyful experience

Bartender

Ale House
12.2021 - 05.2022
  • Order craft beer on a weekly interval to ensure menus and pairings reflect clientele tastes
  • Introduce new beverages to customers keeping them involved and interested in coming back for a new and enjoyable experience
  • Work directly with distributors to get the best pricing as well as the highest quality products based on a strong understanding of craft beer, liquor, and alcohol

Bar Manager

Court Street Hospitality Group
09.2015 - 01.2021
  • Ensured all beverage inventory was ordered in a timely manner in addition to properly handling and negotiating pricing of inventory to increase profit margins
  • Created and maintained schedules for staff to make sure that all customers' needs were met in a timely and efficient manner based on fluctuations of clientele on a nightly basis
  • Communicated effectively with upper management to make sure the restaurant was running efficiently
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions
  • Distributed and produced specialty cocktail menus on a weekly basis, following trends within the industry as well as seasonally based beverages
  • Pursued learning opportunities in relation to bar and mixology knowledge in or order to refine understanding of beer, wine, and liquor
  • Demonstrated a unique understanding of the clienteles wants and needs as well as most up to date trends within an evolving industry
  • Helped to maintain profitability by staffing, ordering, and supervising business processes on a nightly basis
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Education

Cicerone Certification -

Chicago, IL
05.2017

Highschool -

Newark Valley Senior Highschool
Newark Valley, NY
06.2010

Skills

  • Microsoft Word
  • Excel
  • Networking
  • Team Building
  • Concept Development
  • Customer Service
  • Interpersonal communication skills
  • Leadership and team building
  • Problem Resolution
  • Operations Management

Timeline

Sales Representative

Beer Tree Brew Co.
01.2024 - 05.2024

Bartender

Thirsty's Tavern
12.2022 - 09.2023

General Manager

Downtown By Beer Tree
09.2022 - 01.2024

Bartender

Ale House
12.2021 - 05.2022

Bar Manager

Court Street Hospitality Group
09.2015 - 01.2021

Cicerone Certification -

Highschool -

Newark Valley Senior Highschool

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Jordan Needham