Jordan Nembhard
Palmetto
Summary
Proven to excel in fast-paced environments, I significantly enhanced guest satisfaction at Jake’s Hotel by leveraging strong problem-solving and customer service skills. My ability to maintain cleanliness and manage cash efficiently, coupled with a record of punctual deliveries at Lashings, showcases my dedication to service quality and reliability.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Jake’s Hotel
06.2024 - 11.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Driver
Lashings
08.2021 - 12.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Education
High School Diploma -
St. Elizabeth Technical High School
JamaicaSkills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Table setting
- Food safety awareness
Timeline
Restaurant Waiter
Jake’s Hotel
06.2024 - 11.2024
Driver
Lashings
08.2021 - 12.2023
High School Diploma -
St. Elizabeth Technical High School