JORDAN NEWBILL

ranging between 15 calls and 30-50 faxes a day. In this role, I worked directly with patients on a daily basis, building strong relationships and supporting them throughout their rehabilitation process. I consistently motivated patients who doubted their recovery, using encouragement and clear communication to instill confidence and persistence. In addition to clinical support, I was trained in front desk operations, which included greeting patients, managing a high volume of phone calls, and verifying insurance information with accuracy and professionalism. Team Rehab operated in a fast-paced environment where adaptability, positivity, and reliability were essential. I assisted in designing and demonstrating exercise programs, providing hands-on guidance and verbal cues to ensure proper technique and patient safety. I was also responsible for scheduling patient appointments as well as managing staff schedules for the clinic’s technician team. This experience allowed me to strengthen my interpersonal communication, organizational skills, and ability to thrive under pressure qualities that directly translate to success in sales.

• Assisted physical therapists in administering treatment plans and therapies to enhance patient recovery.
• Trained new staff in operational procedures, enhancing team efficiency and service quality.
• Contributed to positive and welcoming clinic atmosphere, greeting patients warmly and providing assistance as needed.
• Improved clinic revenue, effectively managing billing and insurance documentation with minimal errors.
• Utilized gait belts, lifts, or slings to safely move and transfer patients.
• Communicated with physicians to provide updates on patient care.