Jordan Newton
Morganton,NC
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
UNC Health Care
07.2021 - Current
- Supported the collection of patient information for accurate record-keeping.
- Facilitated patient intake processes to enhance overall experience and efficiency.
- Handled routine inquiries, providing compassionate support and guidance to patients.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Administrator
Magnolia Lane Nursing And Rehabilitation Center
01.2018 - 07.2021
- Managed scheduling and administrative tasks to optimize office efficiency.
- Coordinated communication between departments to enhance workflow and collaboration.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Traveled to appointments with residents
Education
High School Diploma -
Freedom High School
Morganton07-2013
Skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Attention to detail
- Insurance verification
- Patient safety
- Office administration
- Payment collection
- New hire training
- Multitasking
- Time management
- Customer service
- Critical thinking skills
Timeline
Patient Care Coordinator
UNC Health Care
07.2021 - Current
Administrator
Magnolia Lane Nursing And Rehabilitation Center
01.2018 - 07.2021
High School Diploma -
Freedom High School
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