Jordan Norman
Stone Mountain,GA
Summary
im from mississippi i moved to atlanta in 2014 to start a better life for myself i love hanging out with family and friends on my free time play games and going to to the gym playing scorer
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Loews
02.2023 - Current
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Established and accurately prepared customers accounts to complete new purchases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Stocker
Walmart
03.2020 - 10.2023
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Maintained stockroom records and generated reports for management.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Met customer service goals and exceeded customer expectations.
- Responded promptly to requests for assistance, spills and customer inquiries.
Receiving Unloader
Home Depot
04.2018 - 06.2023
- Moved furniture and boxes using utility dolly and truck ramp.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
No Degree -
Natchez High School
Natchez, MS05.2010
Skills
- Training development aptitude
- Business Development
- Cargo Securing
- Lift 800 pounds
Timeline
Customer Service Officer
Loews
02.2023 - Current
Stocker
Walmart
03.2020 - 10.2023
Receiving Unloader
Home Depot
04.2018 - 06.2023
No Degree -
Natchez High School
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