Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan North

Battle Ground

Summary

Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.

Overview

9
9
years of professional experience

Work History

Field Service Technician

PepsiCo
05.2019 - Current
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Worked with a variety of equipment systems such as reefers, C02 systems, walk in coolers and refrigeration decks all ranging from 5 to 18 pound Freon systems.

Loader

Corwin Beverage Company
06.2017 - 05.2019
  • Built company product on Pallets, carts and Geo boards using a vocollect system
  • Used company equipment such as forklifts, electric pallet jacks and other equipment
  • Also acted as lead loader very frequently when the supervisor or lead loader were out sick or otherwise
  • These duties included being able to drive bulk and grocery trucks, using the computer to help the loaders with orders, edit the orders, send the orders, check inventory, etc

Forklift Operator, Supervisor

Lineage Logistics
10.2015 - 06.2017
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Operated a very wide variety of machinery
  • Also performed as a supervisor during the summer for the swing shift
  • These duties included supervising and helping employees with customer orders, responding with truck drivers on deliveries, constant active problem solving
  • Commonly came in on the weekends to help the maintenance department repair and service refrigeration machines

Education

High School - Welding/Fabrication And Automotive Tech

Battle Ground High School
Battle Ground, WA

Skills

  • Structural welding
  • Problem-solving
  • Troubleshooting and repair
  • Mechanical aptitude
  • Forklift operation
  • Field repairs
  • Machinery operations
  • Safety awareness
  • Disciplined and Fast learner
  • Experience in refrigeration

Timeline

Field Service Technician

PepsiCo
05.2019 - Current

Loader

Corwin Beverage Company
06.2017 - 05.2019

Forklift Operator, Supervisor

Lineage Logistics
10.2015 - 06.2017

High School - Welding/Fabrication And Automotive Tech

Battle Ground High School

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Jordan North