Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Nowak

Macedonia,OH

Summary

Dynamic leader and quick learner with a proven track record of strategic thinking and ethics. Skilled in business management and computer literacy.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability. Pragmatic professional adept at implementing strategic business plans, driving growth and improving operations. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Upholding the Marine Corps motto of Honor, Courage, and Integrity in every aspect in life.

Overview

11
11
years of professional experience

Work History

Founder and Owner

Papa Cork LLC
06.2023 - Current
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Led the strategic planning process to define business goals and ensure alignment across all departments.
  • Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Ensured compliance with industry regulations while maintaining ethical business practices at all times.
  • Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
  • Implemented efficient operational processes to optimize productivity and resource allocation.
  • Enhanced customer experience with introduction of user-friendly online platform.
  • Managed day-to-day business operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Wine Stward

Crook River Winery
10.2021 - 07.2024
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
  • Set up wine tastings to bring in business and promote special offerings.
  • Coordinated wine selection and restocking for cellar with over hundreds of bottles.
  • Organized routine and special event orders to keep adequate inventory for forecasted needs.
  • Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Directed team to keep workstations clean and neat for professional customer appeal.
  • Conducted staff training sessions on wine knowledge, service etiquette, and sales techniques, improving overall team performance.
  • Created visually appealing displays that showcased featured wines, resulting in increased visibility and sales.
  • Assisted in planning and executing successful wine-tasting events, drawing both regular clients and new customers to the establishment.
  • Provided exceptional customer service by promptly addressing any concerns or issues related to wine selections or service quality.
  • Improved overall dining experience by sharing engaging stories about wineries'' history or production processes behind each bottle.
  • Boosted wine sales through effective upselling techniques and in-depth product knowledge.
  • Developed a strong rapport with guests, resulting in repeat business and positive online reviews.
  • Enhanced customer satisfaction by providing personalized wine recommendations based on individual preferences and taste pallet.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Managed 50 patrons, including taking orders, answering questions, guiding preference based on customer likes and dislikes, managing service on new and existing seated customers, timely delivered products and checks.

Infrastructure Specialist

R.G Digital LLC
09.2018 - 09.2021
  • Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
  • Analyzed and maintained system and application performance.
  • Supported IT operations for corporate headquarters and nationwide locations.
  • Demonstrated thorough knowledge of Technology repair scheduling, planning and logistics.
  • Defined strategic objectives to identify requirements and outcomes.
  • Restructured old application processes to improve performance and integrity.
  • Reduced downtime for critical systems through proactive maintenance, troubleshooting, and repair of network issues.
  • Offered hands-on support during critical incidents or outages while coordinating with relevant departments to minimize impact on day-to-day operations.
  • Facilitated clear communication between IT team and clients during infrastructure projects to ensure alignment on goals, expectations, and progress updates.
  • Collaborated with cross-functional teams to design and implement new IT infrastructure solutions that met business requirements.
  • Improved infrastructure efficiency by implementing virtualization technologies and consolidating servers.
  • Enhanced data security with the implementation of firewalls, intrusion detection systems, and encryption protocols.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Planned and implemented upgrades to system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Evaluated software products to determine compatibility with existing systems.
  • Maximized system availability through development and testing of contingency plans.
  • Performed network security design and integration duties.
  • Maintained network security through diligent patch management and firewall configuration efforts.
  • Improved end-user experience by providing timely technical support and issue resolution for multiple locations.
  • Maximized network uptime, monitoring performance, and conducting regular system backups.
  • Developed and documented network policies, procedures and standards.

Tactical Switch Board Operator

United States Marine Corps
01.2014 - 08.2017
  • Increased operational capabilities through the regular maintenance of vehicles, weapons systems, and other essential equipment.
  • Streamlined communication processes for increased efficiency during high-stress operations.
  • Collaborated effectively with interdisciplinary teams to achieve desired outcomes in complex problem-solving scenarios.
  • Enabled rapid response capabilities by coordinating logistics support for deployment readiness exercises and real-world contingencies.
  • Provided crucial first aid treatment during medical emergencies, preserving the health of fellow service members on the battlefield or during training evolutions.
  • Administered efficient administrative support for daily unit functions including scheduling meetings, processing travel requests, and managing personnel records.
  • Enhanced unit readiness by conducting comprehensive training exercises and evaluations.
  • Demonstrated resilience under pressure by consistently performing at a high level despite challenging conditions or unforeseen obstacles.
  • Enhanced the morale and welfare of fellow Marines through the organization of recreational activities and special events.
  • Developed junior Marines into future leaders through consistent mentorship and professional development opportunities.
  • Safeguarded classified information by adhering to strict security protocols and maintaining situational awareness in sensitive environments.
  • Promoted a culture of safety, ensuring strict adherence to guidelines and reducing incidents during training exercises.
  • Contributed to mission success by providing timely intelligence analysis and recommendations to command staff.
  • Optimized resource management by effectively tracking and allocating equipment, personnel, and supplies.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Maintained required level of proficiency in use of firearms.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Upheld United States Marine Corps dress and appearance regulations for professional appearance.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Worked weekends and long hours to complete operation taskings.
  • Looked after weapons by scheduling and performing organizational and preventive maintenance.
  • Managed weapon handling, delivery, and shipping systems.
  • Operated communication systems and identification equipment.
  • Maintained, Inventoried and operated equipment valued in millions of dollars.

Education

High School Diploma -

Newbury High School
Newbury, OH
06-2012

Skills

  • Team leadership
  • Strategic thinking
  • Ethics and integrity
  • Business management
  • Time management
  • Integral
  • Goal setting
  • Typing skills
  • Staff management
  • Crisis management
  • Quick learner
  • Reliability
  • Clear communication
  • Attention to detail
  • Cool under pressure
  • Critical thinking
  • Computer literacy
  • Self motivation
  • Disciplined

Timeline

Founder and Owner

Papa Cork LLC
06.2023 - Current

Wine Stward

Crook River Winery
10.2021 - 07.2024

Infrastructure Specialist

R.G Digital LLC
09.2018 - 09.2021

Tactical Switch Board Operator

United States Marine Corps
01.2014 - 08.2017

High School Diploma -

Newbury High School

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Jordan Nowak