Jordan Noyes
Fargo,ND
Summary
Well-qualified support professional with enthusiastic and friendly demeanor. Strong attention to detail, effective communication skills and a solid history of tackling diverse and challenging requirements. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Senior Banker Support Specialist
Bell Bank
11.2021 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services from Retail staff.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Built and deepened productive relationships with coworkers, both within my department and the company as whole, in a leadership capacity.
- Trained and mentored banking staff to maximize performance, efficiency, and compliance.
- Created, organized and managed multiple reports for the Retail division with accurate and helpful information.
Loan Participation Specialist
Bell Bank
02.2021 - 11.2021
- Assisted in the rollout of Payroll Protection Program for customers and employees
- Kept effective email and phone correspondence between financial institutions
- Delivered support for Insurance and SBA Loan processing
- Helped meet changing demands by recommending improvements to business systems or procedures.
Senior Virtual Bank Lead
Bell Bank
11.2019 - 02.2021
- Customer service outreach for all daily operations within the department
- Comprehensive online correspondence with customers, including dispute resolution
- Training new employees within the department, including new programs and team responsibilities
- Created training guides for interdepartmental advancement
- Working closely with Leadership to streamline operations and processes
Virtual Bank Consultant
Bell Bank
03.2018 - 11.2019
- Internal and external customer service relations
- Processing and assisting customers with Banking needs and requests
- Multitask through multiple computer systems, while maintaining a solution-based mindset and being customer focused
General Manager
Dunn Brother's Coffee - Fargo
05.2016 - 03.2018
- Conducted hiring interviews and managed time card processing for all employees
- Created and posted schedules for staff
- Completed ordering of products and supplies to satisfy inventory
- Trained employees and lead team meetings for all new and recurring seasonal changes affecting daily operations
Education
High School Diploma -
Homeschool
05-2016
Skills
- Project Management and support
- Friendly and impactful customer service
- Written communication
- Computer skills
- Task prioritization
- Client relations
Timeline
Senior Banker Support Specialist
Bell Bank
11.2021 - Current
Loan Participation Specialist
Bell Bank
02.2021 - 11.2021
Senior Virtual Bank Lead
Bell Bank
11.2019 - 02.2021
Virtual Bank Consultant
Bell Bank
03.2018 - 11.2019
General Manager
Dunn Brother's Coffee - Fargo
05.2016 - 03.2018
High School Diploma -
Homeschool