Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jordan Nugent

Green Bay

Summary

I am a compassionate and dedicated CNA with a variety of experience at Saint Vincent's Hospital, Private Home health, and a memory care facility. I always enhance patient satisfaction through emotional support and effective communication. I am CPR certified, and I excel in time management and problem-solving, ensuring a safe environment for all patients.

Before I started healthcare, I worked as a barista at Starbucks where I dealt and handled customer complains and conflicts professionally, respectfully, and always kind, as well as understood the importance of teamwork and time management. I have learned a lot of organizational skills over my years and look forward to applying my skills in additional settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Home Health CNA

Private Residence
06.2025 - Current
  • Provided compassionate personal care to my patient, ensuring comfort and dignity during daily activities.
  • Assisted with medication administration and monitored patient responses for safety and compliance.
  • Developed individualized care plans in collaboration with healthcare teams to meet specific patient needs.


CNA

McCormick Assisted Living
03.2022 - 07.2025
  • Provided direct patient care, ensuring comfort and safety for residents.
  • Assisted with daily living activities, enhancing quality of life for individuals.
  • Monitored vital signs, accurately reporting changes to nursing staff.
  • Maintained cleanliness and organization in resident areas, promoting hygiene standards.
  • Resolved conflicts among residents through effective communication, fostering a harmonious living environment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

CNA

Saint Vincent's Hospital
05.2024 - 06.2025
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Receptionist

University of Wisconsin Eau Claire
08.2024 - 05.2025
  • Managed front desk operations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Sorting and organizing paper mail and packaged deliveries.

Barista

Starbucks
05.2022 - 08.2023
  • Crafted high-quality espresso beverages and specialty drinks to enhance customer satisfaction.
  • Trained and mentored new baristas on beverage preparation and customer service standards.
  • Maintained cleanliness and organization of workstations in compliance with health regulations.
  • Managed inventory levels of coffee beans and supplies, ensuring timely restocking.
  • Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Learned and improved on customer service, teamwork and leadership skills

Education

Bachelor of Science - Psychology And Public Health

University of Wisconsin, Eau Claire
Eau Claire, WI
12-2026

High School Diploma -

Notre Dame De La Baie Academy High School
Green Bay WI
05-2023

Skills

  • Alzheimer's and Dementia care
  • CPR certified
  • Supporting personal needs
  • Companionship and emotional support
  • Friendly and outgoing
  • Time management
  • Problem-solving
  • Cleanliness
  • Exceptional customer service

Accomplishments

  • Earned "Best Support System" in my receptionist work 2024-2025. .

Certification

  • CNA - Certified Nurse Assistant
  • CPR certified

Timeline

Home Health CNA

Private Residence
06.2025 - Current

Receptionist

University of Wisconsin Eau Claire
08.2024 - 05.2025

CNA

Saint Vincent's Hospital
05.2024 - 06.2025

Barista

Starbucks
05.2022 - 08.2023

CNA

McCormick Assisted Living
03.2022 - 07.2025

Bachelor of Science - Psychology And Public Health

University of Wisconsin, Eau Claire

High School Diploma -

Notre Dame De La Baie Academy High School

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