Jordan Oddo
Las Vegas
Summary
Highly knowledgeable individual with a successful track record of designing tailored treatment plans for clients. Proven ability to educate clients on proper skincare routines and the benefits of aesthetic treatments. Experienced in analyzing skin type and condition to develop a comprehensive skincare plan for each individual. Committed to providing excellent customer service and building long-term relationships with clients.
Overview
3
3
years of professional experience
Work History
Server
Nacho Daddy
12.2025 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Associate Lead/ Customer Engagement Leader
Petsmart
12.2023 - Current
- Consistently met or exceeded sales targets by building strong rapport with clients through exceptional service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Streamlined communication channels to improve customer service response times and efficiency.
- Introduced innovative loyalty programs, incentivizing repeat business and referrals from satisfied customers.
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
- Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
Server
Moviehouse and Eatery
05.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Smoothie Maker
Planet Smoothie
01.2023 - 05.2023
- Prepared and served juices and blended drinks.
- Collaborated with team members to optimize productivity during peak hours.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
- Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
- Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
- Managed cash register transactions accurately while handling customer payments securely and efficiently.
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Improved sales by promoting seasonal and specialty smoothie offerings to customers.
- Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
Education
Advanced Esthetican License - Advanced Esthetics
Milan Institute of Cosmetology
Las Vegas, NV01-2026
High School Diploma -
Nevada Learning Academy
Las Vegas Nv05.2023
Skills
- Brand Awareness
- Account Management
- Customer Service
- Active Listening
- Customer Relations
- Product Knowledge
- Team Development
- Complaint Handling
- Money handling abilities
- Follow-up skills
- Prioritization
- Stock management
- Handling and operating laser hair removal/ IPL
- Microdermabrasion treatments
- Skincare treatments
- Advanced facials specialist
- Dermalogica
- Chemical facial peels
- Sanitation maintenance
- Body Contouring
- In depth Skin analysis and treatment plans
Websites
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Dermalogica Clean Touch certified
Timeline
Server
Nacho Daddy
12.2025 - Current
Associate Lead/ Customer Engagement Leader
Petsmart
12.2023 - Current
Server
Moviehouse and Eatery
05.2023 - 11.2023
Smoothie Maker
Planet Smoothie
01.2023 - 05.2023
Advanced Esthetican License - Advanced Esthetics
Milan Institute of Cosmetology
High School Diploma -
Nevada Learning Academy