Jordan Oesterreich
Littleton,CO
Summary
Experienced customer service professional with a proven track record in coaching, documentation, and active listening. Recognized for sound decision-making and high value as an employee. Demonstrates reliability, resourcefulness, and effective leadership throughout career.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Audio/Lighting Production Intern
Carolina Creek Christian Camps
08.2023 - Current
- Maintained Audio and Video equipment.
- Prepared spaces for group needs with the set up of proper gear.
- Helped Maintain appropriate procedures
- Developed new procedures to increase productivity
Summer Camp Counselor
Carolina Creek Christian Camps
05.2023 - 08.2023
- Responsible for the care and spiritual development of campers in an outdoor environment
- In addition I made sure that campers were making it to scheduled activities and events as well as encouraging discussions about their relationship God and doing my best with the support of other counselors and staff to guide them.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Administered first aid quickly to provide health and safety to campers.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Prepared reports for management regarding status and progress of recreational activities.
- Assisted in preparing recreational materials and supplies for each activity.
Customer Service Lead
The Home Depot
05.2022 - 04.2023
- Maintaining proper procedures for associates, maintaining team focus on deliveries accuracy and punctuality, creating a positive experience for customers at the service desk and solving problems in a quick and appropriate manner.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Associate
The Home Depot
10.2021 - 05.2022
- Managing inventory and providing customers with accurate information on products and answering questions to improve their experience.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Delivery Driver
FedEx Express
11.2020 - 01.2021
- Making sure packages make it to their destination before their due time and working with customers to improve our service
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected load security and checked for damages.
- Fostered positive working relationships with regular customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Education
High school diploma -
Two roads charter
Littleton, CO05.2018
Skills
- Delivery Driver Experience
- Warehouse Experience
- Customer service
- Inventory control
- Merchandising
- Heavy Equipment Operation
- Maintenance
- Shipping & Receiving
- Customer support (2 years)
- Leadership (2 years)
- Photography (5 years)
- Videography (4 years)
- Video editing (4 years)
- Photo editing (5 years)
- Storyboarding
- Sound Mixing
- Lighting techniques
- Outdoor camping
- Phone etiquette (3 years)
- Problem management (4 years)
- Team Development (Less than 1 year)
- Microsoft Powerpoint
- Video Production
- Adobe Photoshop
- Technical Troubleshooting
- Audio Mixers
- Equipment Setup
- Sound design
Certification
- Driver's License
- Food Handler Certification
- First Aid Certification
Timeline
Audio/Lighting Production Intern
Carolina Creek Christian Camps
08.2023 - Current
Summer Camp Counselor
Carolina Creek Christian Camps
05.2023 - 08.2023
Customer Service Lead
The Home Depot
05.2022 - 04.2023
Sales Associate
The Home Depot
10.2021 - 05.2022
Delivery Driver
FedEx Express
11.2020 - 01.2021
High school diploma -
Two roads charter
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