Abby Thompson
Hopkinsville,KY
Summary
Proven leader with extensive experience at Metalsa, adept in team management and workflow optimization. Excelled in employee training, boosting productivity and morale. Skilled in implementing 5S methodology, enhancing quality and efficiency. Demonstrated excellence in fostering customer focus and troubleshooting, achieving superior results.
Overview
7
7
years of professional experience
Work History
Line Leader
Metalsa
Hopkinsville, KY
08.2022 - Current
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
- Monitored product quality to achieve superior quality reputation.
- Ensured compliance with industry regulations by staying up-to-date on changes affecting our operations and modifying processes accordingly.
- Maintained communication across key departments and senior leadership team.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
Kitchen Manager
Caseys General Store
Princeton, KY
03.2020 - 02.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Second Assistant Manager
Caseys General Store
Princeton, KY
01.2018 - 10.2020
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Spearheaded store events and promotions, attracting new customers while retaining existing clientele.
- Developed strong relationships with vendors to negotiate better deals on products, improving overall profitability for the store.
Education
High School Diploma -
The Corinth Academy
Corinth, TXSkills
- Employee Training
- Team Management
- Production Scheduling
- Troubleshooting
- 5S methodology
- Workflow Optimization
- Customer Focus
- Task Delegation
Timeline
Line Leader
Metalsa
08.2022 - Current
Kitchen Manager
Caseys General Store
03.2020 - 02.2021
Second Assistant Manager
Caseys General Store
01.2018 - 10.2020
High School Diploma -
The Corinth Academy