Jordan Okunbor
London
Summary
Astute IT Support Engineer with a strong foundation in Cyber Security analysis and Service Desk that created a proven ability to analyse, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. with has a strong foundation in Cyber Security analysis and Service Desk that created a proven ability to analyse, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. with a strong foundation in Cyber Security analysis and Service Desk support. Skilled in collaborating with diverse teams to deliver effective IT solutions.
Overview
2
2
years of professional experience
Work History
Tech Ops Consultant
FDM Group
07.2021 - 05.2023
- Proficient in diverse ranges of operating systems including Windows, macOS, and Linux, along with comprehensive knowledge of hardware components and networking concepts.
- Ability to diagnose and resolve technical issues efficiently, utilising systematic approaches to problem-solving.
- Effectively conveying technical information to non-technical individuals, including clients and colleagues, using clear and concise language.
Cyber Security Analyst
NHS
05.2022 - 04.2023
- Coordinated cross-departmental efforts to establish unified approaches towards information security management within organisations.
- Researched and developed new computer forensic tools.
- Communicated technical security issues to non-technical stakeholders effectively.
- Utilised security tools such as Sophos, MDE, Umbrella, and Barracuda to monitor and protect systems.
- Analysed network traffic and system logs to detect malicious activities.
Service Desk Analyst
Vanguard
09.2021 - 01.2022
- Managed high-volume ticket queues efficiently, prioritising urgent requests for prompt attention.
- Utilisation of customer service skills to effectively articulate technical issues to individuals lacking technical expertise.
- Provided technical assistance to colleagues, resolving complex IT issues efficiently.
- Collaborated with 3rd line support teams to escalate and resolve issues requiring advanced troubleshooting.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
Education
Bachelor of Science - Computer Science
University Of Brighton
London08.2020
Skills
- ITIL Framework Knowledge
- Excellent communication skills
- Time management
- MySQL
- Ticket management
- Systems Analysis
- Java
- Python
- Network Trouble Shooting
- Critical Thinking
- Remote Support
- Expertise Operating Systems Knowledge
Timeline
Cyber Security Analyst
NHS
05.2022 - 04.2023
Service Desk Analyst
Vanguard
09.2021 - 01.2022
Tech Ops Consultant
FDM Group
07.2021 - 05.2023
Bachelor of Science - Computer Science
University Of Brighton