Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jordan O'Malley

VALRICO,Florida

Summary

High-performing Ride Share driver bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence.


Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level serving position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Share Ride Driver

Lyft & Uber
10.2015 - Current
  • Achieve high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Build and maintained positive relationships with passengers by providing friendly and professional service.
  • Follow company guidelines and policies when interacting with passengers.
  • Clean and sanitized rideshare vehicle to avoid germ and infection spread.
  • Pick up riders at designated locations and greeted upon vehicle entry.
  • Adhere to all safety regulations and traffic laws while driving.
  • Place safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Complete daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Assist passengers with loading and unloading luggage for enhanced customer care.
  • Respond with ease to sudden changes in routes and schedules.
  • Remained calm and poised in emergent situations.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Pointed out landmarks and other points of interest to passengers.

Server/Food Runner/Cashier/Busser

Burgundy Square Cafe
09.2021 - 10.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Greeted customers and provided menus upon arrival to dining room.
  • Established rapport with customers by providing friendly and attentive service.
  • Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Processed payments for orders and provided customers with change.
  • Assisted customers with carry-out service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted with bussing tables and cleaning up spills.

Server/Food Runner/Cashier

Gunther Toody's
03.2013 - 04.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items.
  • Upsold high-profit items such as appetizers and Ice cream drinks.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server/Food & Drink Runner/Cashier

Saltgrass Steakhouse
07.2014 - 10.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Castle View High School
Castle Rock, CO
05.2011

Skills

  • Equipment Operation
  • Passenger Assistance
  • Passenger Transportation
  • Commercial Driving
  • Revenue Generation
  • Safety Protocols
  • Customer Service
  • Confidentiality Understanding
  • Time Management
  • Processes and Procedures
  • Valid Driver's License
  • Problem-Solving
  • Customer Rapport
  • Relationship Building

Additional Information

In 2021 my 7 year old son and myself relocated here from Denver, Colorado. We wanted to start a new adventure together and Florida is where we decided to relocate to. We spend as much of our free time together making new memories.

Timeline

Server/Food Runner/Cashier/Busser

Burgundy Square Cafe
09.2021 - 10.2022

Share Ride Driver

Lyft & Uber
10.2015 - Current

Server/Food & Drink Runner/Cashier

Saltgrass Steakhouse
07.2014 - 10.2015

Server/Food Runner/Cashier

Gunther Toody's
03.2013 - 04.2016

High School Diploma -

Castle View High School

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Jordan O'Malley