High-performing Event Manager with extensive portfolio of international and domestic project accomplishments spanning 9 years. Outgoing, hands-on professional bringing valuable relationship building and retention skills, which amassed diversified network of service providers, ensuring optimal quality and results for successful client events.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Event Manager and Catering Specialist
Current Cafe And Lounge/Oceanside Surf Co.
02.2022 - Current
Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Arranged linens and table settings according to seating plan and event theme.
Maintained flexible work schedule to meet event needs.
Provided friendly, courteous service to create memorable moments for guests.
Created catering menu based upon client specifications, event type, dietary needs and budget.
In charge of all communication for events and catering with clients.
Creates vision boards for both clients and company to bring new ideas and concepts.
Plan events with clients one on one to either bring their ideas to life or create a event with them.
Providing staff with fail proof plans of execution for all events and catering projects.
In charge of creating BEOs for all events and catering projects.
Business Owner/Operator
Hope Creations LLC
07.2021 - Current
Put together realistic budgets based upon costs and fees for successfully operating business.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Spearheaded business-related aims to meet tactical planning initiatives.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Created and monitored promotional approaches to increase sales and profit levels.
Capitalized on social media platforms to increase market awareness.
Evaluated suppliers to maintain cost controls and improve operations.
Worked with customers to understand needs and provide excellent service.
Designed catering menus containing ethnic food options to meet needs of diverse customer base.
Set up and disassembled food service stations, equipment and furniture per contract specifications.
Created numerous appetizer, entree and dessert options to enable creation of customized menus.
Established working relationships with clients by organizing various events.
Coordinated with participating vendors during event planning.
Performed event coordination for larger parties and gatherings.
Office Manager/Lead Event Specialist
Tavolo Rental/Tavolo Home
01.2020 - 07.2020
Communicated with catering, lighting and sound companies to obtain price quotes.
Hired, trained and supervised volunteers and support staff required for events.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
Coordinated schedules and timelines for events.
Coordinated florists, photographers and musicians during for events.
Managed event logistics and operations.
Inspected event facilities to confirm conformance to customer requirements.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Maintained computer and physical filing systems.
Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Delivered performance reviews, recommending additional training or advancements.
Evaluated employee records and productivity and submitted evaluation reports.
Compared vendor prices and negotiated for optimal savings.
Maintained payroll information by calculating, collecting and entering data.
Initiated direct deposits and prepared manual checks 20+ employees.
Submitted requests and changes into scheduling system and created accurate customer service schedules.
In charge of all small décor, its organization in and out of the warehouse.
Oversaw all client relations.
Bartender/Beverage Cart/Assistant Events Manager
Victory Ranch
06.2019 - 01.2020
Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Maintained and built comprehensive database of industry contacts, vendors and venues.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Crafted special drink and cocktail menu items for seasonal offerings.
Developed new signature cocktails to support bar marketing brand and increase profits.
Maintained secure cash drawers.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Mentored team members and coached on procedures and productivity strategies.
Prepared hot coffee and tea according to customer requests.
Greeted guests and inquired into beverage choices.
Responded to customer questions and suggestions regarding services and assisted with event details and clean-up before and after serving times.
Checked expiration dates on food and beverage products in beverage cart storage area and rotated and organized products.
Restaurant Bar Manager
Midway Mercantile
05.2018 - 11.2018
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Crafted special drink and cocktail menu items for seasonal offerings.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
Maked drinks for 100+ seat restaurant.
In charge of ordering of all alcohol and bar ingredients.
In charge of all large parties in private dining room.
Consulted with managers to organize special events and promotions.
Checked ID cards and verified bar guests were of legal age.
Lead Bartender/Server Shift Leader
Montage International
07.2017 - 04.2018
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Rolled silverware, set up tables and polished glassware and silverware.
Closed out cash register and prepared cashier report at close of business.
Took care of any where from 30 to 300+ guest per shift