Jordan Ostrica
Cleveland,OH
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Flooring Installer
Lake Erie Flooring
Cleveland, OH
05.2020 - 12.2024
- Removed old flooring materials such as carpets or tiles when necessary.
- Installed quality floorings at client sites and followed set customer service standards during installation process.
- Demonstrated excellent problem-solving skills when unexpected issues arose during job sites.
- Performed minor repairs to existing floors before installation process began.
- Prioritized tasks for each job after reading project blueprints and documents.
- Maintained clean work areas throughout project duration.
- Cut flooring material to fit around obstructions using hand tools, dies and special equipment.
- Worked with a variety of tools including saws, hammers, drills, screwdrivers.
- Evaluated work areas before planning flooring layout for different projects.
- Ensured proper alignment of boards during installation process.
- Trimmed and installed padding to specified dimensions to meet client requirements.
- Created custom cuts for around pipes or other objects in the room.
Customer Service Representative
Inogen
Cleveland, OH
03.2018 - 09.2019
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed strong relationships with customers by providing personalized assistance and support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Improved customer service wait times to mitigate complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Sales Agent
Midwest Publishing Inc.
Parma Heights, OH
01.2016 - 03.2018
- Developed key customer relationships to increase sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored customer order process and addressed customer issues.
- Developed relationships with customers by providing excellent customer service.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Highland High School
Granger, OH06-2006
Skills
- Complaint Resolution
- Inbound and Outbound Calling
- Call Management
- Account Updating
- Product Knowledge
- Consultative Sales
- Information Security
- Conflict Resolution
- Customer Consulting
- Researching
- Prioritization
- Product Sales
- Reading Comprehension
- Customer Relations
- Problem-Solving Abilities
- Credit Card Payment Processing
- Active Listening
- Payment Processing
- Service Upselling
- Positive and Professional
- De-Escalation Techniques
- Order Processing
- Customer Service
- Call Center Operations
- Microsoft Outlook
- Complaint Handling
- Building Rapport
- Customer Education
- Professional Telephone Demeanor
- Sales Expertise
Timeline
Flooring Installer
Lake Erie Flooring
05.2020 - 12.2024
Customer Service Representative
Inogen
03.2018 - 09.2019
Sales Agent
Midwest Publishing Inc.
01.2016 - 03.2018
High School Diploma -
Highland High School