Jordan Outhwaite
Grandville,MI
Summary
Dynamic and results-oriented professional with extensive experience at Screaming Needle Tattoo & Body Piercing Studios, excelling in customer/client relations and office organization. Demonstrated ability to enhance client satisfaction and retention through meticulous attention to detail and exceptional service. Skilled in electronic document storage and time management, contributing to streamlined operations and a positive workplace environment.
Overview
8
8
years of professional experience
Work History
Receptionist/Assistant Manager
Screaming Needle Tattoo & Body Piercing Studios
11.2021 - 09.2024
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Managed multiple tasks and met time-sensitive deadlines.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
- Responded to inquiries from callers seeking information.
- Handled assignments independently with good judgement and critical thinking skills.
Server
Brickyard Tavern
08.2020 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server/Bartender
The Winking Lizard
09.2016 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Westerville Central High School
Westerville, OH05-2013
Skills
- Reception area maintenance
- Maintaining cleanliness
- Appointment scheduling
- Office organization
- Cash management
- Electronic document storage
- Filing system management
- Calendar management
- Telephone systems
- Customer/Client relations
- Time management
- Schedule management
Accomplishments
- Assisted management with the training of numerous new staff members.
- Recognized by customers, management and co workers for expedient and effective service.
- Supervised team of 5 staff members.
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Exploring various forms of art, such as reading , writing , and painting, to nurture creativity and personal growth
- Music
- Crafting and DIY Projects
- Animal Care
- Strategy Games
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
Timeline
Receptionist/Assistant Manager
Screaming Needle Tattoo & Body Piercing Studios
11.2021 - 09.2024
Server
Brickyard Tavern
08.2020 - 11.2021
Server/Bartender
The Winking Lizard
09.2016 - 07.2020
High School Diploma -
Westerville Central High School
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