Jordan Owen
Geary,OK
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
17
17
years of professional experience
Work History
Service Advisor
Frontier Auto Group
2022.11 - Current
Project Manager
Tankco MEP
2021.12 - 2022.10
- Examine blueprints to determine materials needed to complete new construction or remodel
- Coordinate and communicate with other trades to complete project in most efficient manner
- Manage team of field employees to execute work on site
- Coordinate delivery of material and verify quantity
- Keep track of maintenance on fleet vehicles.
Service Manager
Frontier Chevrolet
2020.11 - 2021.11
- Manage technicians and service advisors
- Keep track of status of all vehicles in service
- Run sales reports and track shop profits throughout each month
- Adhere to General Motors warranty policies and procedures
- Dispatch all service tickets to technicians and keep track of technician hours
- Follow up with and talk to customers with complaints or negative experiences and maintain customer satisfaction.
Service Advisor
Frontier Chevrolet
2019.09 - 2020.11
- Receive customers vehicles for service and listen to customer concerns
- Communicate repair needs for vehicles between technicians, parts department and customers
- Quote repair estimates for customers accurately and keep customers updated about their vehicle.
Material Coordinator
Halliburton
2018.09 - 2019.09
- Pull orders for internal customers, receive incoming freight into inventory, organizing stock by hand and with forklifts
- Count inventory and reconcile differences to maintain accurate inventory amounts
- Issue materials to work orders and sales orders using SAP
- Ship oilfield tools and maintenance parts to domestic and international plants.
PARTS SALES MANAGER
AUTO ZONE
2013.01 - 2018.11
TEAM LEADER
MATHIS BROTHERS FURNITURE
2009.01 - 2013.01
- Supervised the sorting and loading of furniture for customer delivery.
SEASONAL EMPLOYEE
RED ROCK CANYON STATE PARK
2007.01 - 2007.01
- Cleared hiking trails and maintained grounds and public facilities.
Education
HIGH SCHOOL DIPLOMA -
GEARY HIGH SCHOOL
01.2008
ELECTRONICS -
ACCUSTIC EDGE INSTITUTE
01.2008
Skills
- SALES (10 years)
- AUTOMOTIVE (5 years)
- AUTOMOTIVE REPAIR (2 years)
- CASH (5 years)
- COMMERCIAL ACCOUNTS (7 years)
- Warehouse Management (6 years)
- Logistics
- SAP (1 year)
- Plumbing
- Electrical Experience
- Dealership experience (5 years)
- Vehicle maintenance (2 years)
- Mechanic experience
- Suspension
- Auto service management (2 years)
- Communication skills (6 years)
- Customer service (10 years)
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Service Estimates
- Service Recommendations
- Team player mentality
- Technical knowledge
- Handling Customer Complaints
- Conflict Resolution
- Work Prioritization
- Calm and Professional Under Pressure
- Sales and Upselling
- Sales closing
Additional Information - Skills And Abilities
Follows opening of store procedures such as: counting change drawers, reviewing returns, and previous days sales reports., Completes daily deposits and manages petty cash. Reconciles end of day receipts., Oversees store inventory by setting up displays, scanning and reviewing sold outs for inventory reorders., Audited and inspected team members work areas for accuracy and damaged merchandise., Managed inventory transactions from warehouse to customer delivery set up area., Assists customers with problem solving and suggests solutions by recommending parts or services., Trains new employees in store systems as well as customer service., Completed sales calls on commercial accounts., Suggests additional products to assist customer in repairs., Able to diagnose electrical issues and advise preventive maintenance steps for automotive repair., Organized delivery manifests for customer deliveries., Reviews inventory reports with other managers., Explores options with customers by listening to their vehicle problems., Supervises 3 to 4 employees during store shifts and has supervised 12 to 14 team members in furniture warehouse., Evaluated team member skills to determine daily work areas of warehouse., Proficient with hand tools and power tools., Plumbing and electrical knowledge., Ability to work independently to complete a task effenciently and in a timely manner., I take pride in keeping a clean and organized work area., Making sure the job is done right the first time.
Personal Information
Title: Service Advisor
Timeline
Service Advisor
Frontier Auto Group
2022.11 - Current
Project Manager
Tankco MEP
2021.12 - 2022.10
Service Manager
Frontier Chevrolet
2020.11 - 2021.11
Service Advisor
Frontier Chevrolet
2019.09 - 2020.11
Material Coordinator
Halliburton
2018.09 - 2019.09
PARTS SALES MANAGER
AUTO ZONE
2013.01 - 2018.11
TEAM LEADER
MATHIS BROTHERS FURNITURE
2009.01 - 2013.01
SEASONAL EMPLOYEE
RED ROCK CANYON STATE PARK
2007.01 - 2007.01
HIGH SCHOOL DIPLOMA -
GEARY HIGH SCHOOL
ELECTRONICS -
ACCUSTIC EDGE INSTITUTE
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