Jordan Owen
Scottsdale,AZ
Summary
Hardworking and dependable individual successful at managing multiple priorities with a positive attitude. Eager to implement successful strategies to improve organizational efficiency. Detail-oriented problem-solver who collaborates well with others and working independently.
Overview
4
4
years of professional experience
Work History
Private Nanny
Nicole Muniz
08.2023 - Current
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Promoted language development skills through reading and storytelling.
- Built positive and nurturing environments to support child social and emotional growth.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Sales Associate
Travel Traders LLC
10.2022 - 08.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with 10+ team members at a time to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records of items to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Front Desk Receptionist
Endocrinology, Diabetes & Longevity Center Of AZ
01.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed approximately 30 phone calls, emails, and faxes per day from patients and other medical offices.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Streamlined office operations for improved productivity with effective organization and communication skills.
Retail Sales Associate
Alixandra Collections/Alixandra Blue
08.2021 - 12.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Supported efficient and timely replenishment of sales floor merchandise.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Logged reports, expenses, receipts and sales documents into digital database.
Retail Sales Associate
Mason Jar Boutique
08.2020 - 12.2021
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used POS system to process sales, returns, online orders and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Folded and arranged merchandise in attractive displays to drive sales.
- Opened and closed store independently and prepared nightly bank drop for manager.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05.2024
Associate of Arts - Psychology
Paradise Valley Community College
Cave Creek, AZ05.2022
High School Diploma -
Cactus Shadows High School
Cave Creek, AZ05.2020
Skills
- Clerical Support
- Problem-Solving Abilities
- Data Entry
- Interpersonal Communication
Timeline
Private Nanny
Nicole Muniz
08.2023 - Current
Sales Associate
Travel Traders LLC
10.2022 - 08.2023
Front Desk Receptionist
Endocrinology, Diabetes & Longevity Center Of AZ
01.2022 - 09.2022
Retail Sales Associate
Alixandra Collections/Alixandra Blue
08.2021 - 12.2021
Retail Sales Associate
Mason Jar Boutique
08.2020 - 12.2021
Bachelor of Science - Psychology
Arizona State University
Associate of Arts - Psychology
Paradise Valley Community College
High School Diploma -
Cactus Shadows High School
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