Jordan Pacheco
Tucson,AZ
Summary
Accomplished Assistant Property Manager with a proven track record at Scotia Group Property Management, adept in Property Management and fostering strong relationships. Excelled in enhancing tenant satisfaction, efficiently resolving conflicts, and leading a team of 8 to achieve organizational goals. Skilled in administrative support and communication, significantly contributing to continuous revenue growth and operational excellence.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Scotia Group Property Management
02.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Co-Managed a team of 8 people, ensuring both resident and staff satisfaction
Senior Leasing Specialist
Scotia Group Property Management
06.2020 - 01.2022
- Coordinated maintenance requests from tenants in a timely manner, addressing issues efficiently to maintain high levels of satisfaction among residents.
- Trained junior team members in leasing processes and best practices, fostering a culture of continuous improvement within the organization.
- Provided exceptional customer service throughout the entire leasing process, fostering long-term relationships with satisfied clients.
- Managed a portfolio of properties, ensuring consistent revenue growth through strategic leasing initiatives.
Leasing Specialist
Scotia Group Property Management
06.2018 - 06.2020
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over 400 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Education
Bachelor of Science - Health & Wellness
Western Governor's University
Salt Lake City, UT05.2025
High School Diploma -
Empire High School
Tucson, AZ05.2020
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Fair Housing Regulations
- Relationship building and rapport
- Leasing and sales
- Staff Management
- Property Management
- Payment management
Timeline
Assistant Property Manager
Scotia Group Property Management
02.2022 - Current
Senior Leasing Specialist
Scotia Group Property Management
06.2020 - 01.2022
Leasing Specialist
Scotia Group Property Management
06.2018 - 06.2020
Bachelor of Science - Health & Wellness
Western Governor's University
High School Diploma -
Empire High School
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