Jordan Pannell
Guntersville,AL
Summary
Seasoned leader, adept in strategic planning and cross-functional team management, enhancing operational efficiency and customer satisfaction. Leveraged expertise in data analysis and coaching to exceed performance metrics, achieving significant project successes. Skilled in navigating complex challenges, demonstrating exceptional decision-making and team leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager, Program Management
Stryker Corporation
Nashville, TN
06.2023 - Current
- Implemented process improvements, resulting in an increase in operational efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Developed and implemented strategic plans to achieve company objectives.
- Managed risk by developing and implementing effective risk management strategies.
- Established processes to ensure efficient workflow throughout the organization.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained composure in high-pressure scenarios.
- Analyzed business performance data and forecasted business results for upper management.
- Oversaw daily operations, maintaining efficiency and quality standards.
Senior Project Manager
Stryker Corporation
Nashville, TN
12.2020 - 06.2023
- Oversaw quality control throughout the project life cycle to ensure deliverables met or exceeded expectations.
- Maintained up-to-date records for all current and past projects.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Conducted post-project evaluations in order to assess effectiveness of strategies employed.
- Coordinated internal resources and third parties and vendors for the flawless execution of projects.
- Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
- Conferred with project personnel to identify and resolve problems.
- Outlined work plans, assessed resources and determined timelines for projects.
- Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
- Coordinated with stakeholders to define project scope, objectives and deliverables.
- Developed comprehensive project plans to be shared with stakeholders.
- Acted as a mentor to junior project managers and other staff.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Evaluated performance metrics for ongoing projects in order to assess progress towards goals.
- Developed detailed business plans to drive small or radical changes.
- Provided guidance to team members on how to overcome obstacles during the course of a project.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
- Provided training sessions to staff on new processes or systems related to projects.
- Implemented project improvement strategies based on evaluation and feedback.
- Implemented process improvement initiatives aimed at increasing efficiency within the organization.
- Identified potential risks associated with projects and developed mitigation strategies.
- Established best practices for managing complex projects successfully.
- Collaborated with stakeholders to develop realistic expectations for deliverables.
- Led cross-functional teams in planning, executing, and finalizing projects according to strict deadlines and within budget.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
Integration Specialist
Stryker Corporation
Nashville, TN
02.2018 - 12.2020
- Responsible for: installation and integration of Stryker assets; maintaining detailed documentation of inventory and project progression; managing job site progression; leading teams of fellow integration specialists; face-to-face communication with the customers and contractors of various specialties.
- Completion of administrative work, including daily reports, site readiness updates, allocation of installed assets, allocation of parent/child relationships, and quality inspection procedures.
- Mid-Atlantic SalesForce/SystemOne Subject Matter Expert: responsible for providing information to fellow team members about the goings-on of SalesForce, along with assisting team members in their administrative duties, such as those listed above.
Education
Bachelor of Science - Biomedical Sciences, Pre-Med
Auburn University
Auburn, AL08-2017
Skills
- Policy and procedure development
- Customer relationship management (CRM)
- Project Execution Management
- Time management
- Staff management
- Data analysis
- Decision-making
- Coaching and mentoring
- Strategic planning
- Risk management
- Team leadership
- Business development
- Key performance indicators
- Expectation setting
- Stakeholder management
- Business planning
- Complex Problem-solving
- Cross-functional team management
- Inventory management
Accomplishments
- Project Manager of the Year 2022, 2023
- Total Performance Award: 2019
- Installer of the Year: 2019 (Atlantic Region), 2020 (National)
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance.
References
References available upon request.
Timeline
Manager, Program Management
Stryker Corporation
06.2023 - Current
Senior Project Manager
Stryker Corporation
12.2020 - 06.2023
Integration Specialist
Stryker Corporation
02.2018 - 12.2020
Bachelor of Science - Biomedical Sciences, Pre-Med
Auburn University