JORDAN PARKER
Lancaster,SC
Summary
Proven sales associate with a track record of exceeding sales goals by leveraging exceptional customer service and sales development skills. Skilled in relationship building and time management, adept at turning prospects into loyal customers. Achieved notable sales increase, demonstrating strong problem-solving abilities and extreme organization.
Overview
3
3
years of professional experience
Work History
SALES ASSOCIATE
Five Star Senior Living
2024.04 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with Prospects to build rapport and loyalty.
- Provided customer service support for new Residents throughout their entire moving experience.
- Exceeded sales goals through effective time management and resource allocations.
- Planned, scheduled, and coordinated general maintenance or repairs for each unit.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective residents in paperwork completion and other logistics to facilitate smooth move-in processes.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with residents and prospective residents.
- Worked in fast-paced environment with competing demands for time and attention.
- Facilitated smooth transitions for new residents by coordinating move-in processes and providing ongoing support during their adjustment period.
MOVE-IN COORDINATOR
Waltonwood Senior Living
2022.09 - 2024.04
- Improved communication between residents and property management, fostering positive relationships from the start of tenancy.
- Assisted in following up with prospective residents by "speed to lead" to optimize lead conversions to sales.
- Educated new residents on community rules and regulations, ensuring smooth integration into the community environment upon move in.
- Planned special events such as socials, open houses and project tours.
- Prepared contracts outlining terms and conditions associated with each individual's lease agreement.
- Inspected each unit after its completion by maintenance to confirm it was properly set up according to resident's specifications.
- Collaborated with sales managers to facilitate seamless transitions for new residents, improving overall customer experience.
LEAD VAULT TELLER
Family Trust
2021.10 - 2022.09
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Trained junior tellers on best practices for accurate cash counting and secure storage to minimize errors.
- Maintained open communication with branch management regarding any operational concerns or areas needing improvement within the lead vault teller function.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Supervised daily cash balancing activities, identifying discrepancies and addressing issues promptly.
- Properly processed deposits, withdrawals and payments for average of 50 customers daily.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Balanced vault at end of day and secured monies in accordance with established procedures
Education
High School Diploma -
South Rowan High School
Skills
- Product Sales
- Goal-Oriented
- Problem-solving skills
- Exceptional customer service
- Sales expertise
- Time Management
- Verbal/written communication
- Relationship Building
- Listening Skills
- Multi-tasking strength
- Excellent people skills
Timeline
SALES ASSOCIATE
Five Star Senior Living
2024.04 - Current
MOVE-IN COORDINATOR
Waltonwood Senior Living
2022.09 - 2024.04
LEAD VAULT TELLER
Family Trust
2021.10 - 2022.09
High School Diploma -
South Rowan High School
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