Jordan Parkyn
Tigard,OR
Summary
Enthusiastic singer/dancer/performer offering over a decade of experience in customer service and hospitality, creating successful relationships with guests and co-workers through interpersonal communications. Polished, compassionate, passionate and willing to go the extra mile to complete any task with energy and positivity.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Cushman & Wakefield
Tigard, OR
09.2021 - Current
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Ensured compliance with all applicable laws related to fair housing practices.
- Interacted with potential renters during showings providing information about the property features.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Sales Lead Manager
Pure Barre Tanasourne
Hillsboro, OR
08.2020 - 09.2021
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Computed guest billings and posted charges to personal accounts.
- Answered the phone and emails to make reservations and take guest information.
- Trained newly hired employees on front desk procedures and business operations.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Contacted customers and guests to confirm reservations.
- Opened facility daily and prepared areas for service.
Playlist Performer
Carnival Cruise Lines
Miami, FL
05.2016 - Current
- Performed 6 shows each week for hundreds of people each cruise
- Rehearsed for 6 weeks straight, 6 days a week to prepare for 7 month contract
- When in guest areas, responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to my manager immediately
- Hosted many events, some in order to alleviate lack of personnel available in other departments
- Interacted with guests daily, creating a positive and exciting atmosphere, one that would make them want to return
- Interacted closely and constantly with co-workers, delegating projects and problem-solving when necessary
- Welcomed guests with personable attitude and smile, offering to help them find their way to their state rooms as well as any other questions they may have while on their vacation
Education
Bachelor of Arts - Musical Theatre
Belmont University
Nashville, TN2012
High School Diploma -
Century High School
Hillsboro, OR2007
Skills
- Creating a personal connection with co-workers as well as customers
- Arriving promptly and good with time-management
- Self-sufficient but also happy to ask for help if needed
- Cleaning tasks
- Telephone etiquette
- Customer service/relations
- Working quickly and efficiently
- Keeping a level-head in stressful situations
- Keeping a positive atmosphere
- Learning quickly and maintaining knowledge learned
- Entertaining!
Timeline
Assistant Property Manager
Cushman & Wakefield
09.2021 - Current
Sales Lead Manager
Pure Barre Tanasourne
08.2020 - 09.2021
Playlist Performer
Carnival Cruise Lines
05.2016 - Current
Bachelor of Arts - Musical Theatre
Belmont University
High School Diploma -
Century High School