Summary
Overview
Work History
Skills
References
Timeline
Generic

Jordan Patterson

Aurora,CO

Summary

Experienced Collision Center Manager offering 32 years of experience in the automotive industry. Demonstrated success in coordinating orders, paperwork and payments. Detail-oriented professional.

Adept at keeping collision center operations running smoothly. Talented team and business leader with excellent problem-solving, planning and conflict management abilities. Dedicated to keeping team members safe, controlling costs and promoting customer satisfaction.

Focused automotive professional well-versed in assessing damage, writing estimates and overseeing repairs. Proficient in different vehicle types and different strategies for correcting and refinishing damaged areas. Recruiting, coaching and leading effective teams.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

16
16
years of professional experience

Work History

Collision Center Manager

Jm Auto Service
Aurora, CO
06.2010 - Current
  • Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
  • Ensured compliance with safety regulations and industry standards to ensure safe working conditions for employees.
  • Developed and implemented plans to increase efficiency in the Collision Center, while ensuring customer satisfaction.
  • Coordinated with insurance companies regarding repairs, estimates, payment processing and other related matters.
  • Provided technical assistance to technicians when needed to ensure quality repairs were completed within set timeframes.
  • Performed inspections of vehicles prior to repair commencement to determine extent of damage and develop an accurate estimate.
  • Pursued aged payments from customers and insurance providers.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.

Collision Estimator

Mahnke Auto Body
Golden, CO
01.2008 - 06.2010
  • Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
  • Documented findings in a written report with photos to be used for insurance claims.
  • Calculated cost estimates for repair or replacement of vehicle parts.
  • Negotiated repair costs with insurance companies.
  • Verified accuracy of parts pricing from suppliers and vendors.
  • Provided customer service by responding to inquiries regarding repairs and estimates.
  • Maintained accurate records of all completed estimates and invoices.
  • Ordered necessary supplies and materials needed for repairs on vehicles.
  • Prepared detailed reports outlining the estimated labor hours required for repairs.
  • Compiled data from various sources such as customer information, work orders, photographs, into an estimate form or database system.
  • Adhered to DRP insurance procedures and rates applicable to estimates.

Skills

  • Quality Controls
  • Supervising Staff
  • Accounts Receivable
  • Managing Operations
  • Customer Relations
  • Insurance Procedures
  • Collecting Payments
  • Quality Assurance
  • Quality Control

References

References available upon request.

Timeline

Collision Center Manager

Jm Auto Service
06.2010 - Current

Collision Estimator

Mahnke Auto Body
01.2008 - 06.2010

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Jordan Patterson