Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jordan Payne

Murrieta,CA

Summary

Dedicated and results-oriented professional with a proven track record in IT support. Experienced in addressing hardware and software challenges for Risk Management attorneys, including imaging and installing new desktops and laptops. Proficient in utilizing Active Directory and Microsoft Endpoint Manager (MEM) for managing campus groups and deploying/testing software. Adept at managing and maintaining an inventory of up to 3000 devices. As a Desktop Support Supervisor, I have demonstrated strong leadership skills by providing support and guidance to team members. Committed to excellence, detail-oriented, and passionate about contributing to a dynamic work environment. Seeking to leverage my skills and experience to make significant contributions, forge meaningful connections, and continue on a path of exceptional professional success.

Overview

2
2
years of professional experience

Work History

Desktop Support Student Supervisor

BYU
Provo, UT
04.2023 - Current
  • Results-driven Desktop Support Supervisor with a proven track record in efficiently addressing IT inquiries for both hardware and software.
  • Proficient in managing and maintaining an inventory of up to 3000 devices within the college, ensuring seamless functionality.
  • Adept supervisor dedicated to providing support and guidance to team members.
  • Proactively assists coworkers in resolving challenges that may arise in the IT environment.
  • Demonstrates a commitment to excellence and possesses a keen eye for detail.
  • Contributes to the smooth operation of IT services, promoting productivity and reliability within the organization.

IT Support Assistant

BYU
Provo, UT
02.2022 - 08.2022
  • Provided crucial support to Risk Management attorneys, addressing hardware and software challenges.
  • Conducted imaging and installation of new desktops and laptops.
  • Utilized Active Directory to manage specific campus groups.
  • Deployed and tested new software through Microsoft Endpoint Manager (MEM).
  • Gained hands-on experience with computer hardware, including the installation of specific components.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

HIGH SCHOOL DIPLOMA -

VISTA MURRIETA HIGH SCHOOL
06.2018

Skills

  • Application Installations
  • IT Security Management
  • Troubleshooting and Diagnosis
  • Issue Resolution
  • Customer Service
  • Windows Operating System
  • Hardware Installation
  • Technical Support
  • Data Security
  • System Optimization
  • Hardware Configuration
  • Device Installation

Languages

Spanish
Native/ Bilingual

Timeline

Desktop Support Student Supervisor

BYU
04.2023 - Current

IT Support Assistant

BYU
02.2022 - 08.2022

HIGH SCHOOL DIPLOMA -

VISTA MURRIETA HIGH SCHOOL
Jordan Payne