Jordan Peavy
Wetumpka,AL
Summary
Well-qualified Hr/Operations Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
HR Assistant/Business Development Manager
Malone Workforce Solutions
05.2024 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
On-Site Supervisor
Malone Solutions
04.2023 - 05.2024
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Ensured safety compliance on-site by conducting regular inspections and implementing necessary improvements.
- Streamlined communication between team members and stakeholders for better project coordination and collaboration.
- Resolved conflicts quickly and diplomatically among team members to minimize disruptions to workflow.
Assistant Operations Manager
Clarke Boone
07.2019 - 02.2023
- Conducted interviews in person or by phone with new sales representatives, and advocates to qualify them for positions and promotions.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Make determinations as to the eligibility for the type of products sought to be obtained by potential clients.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed sensitive employee relations matters with confidentiality and professionalism.
- Created detailed job descriptions to attract qualified candidates for open positions.
Veteran Affairs Coordinator
Smilemakers Family & Cosmetic Dentistry
03.2019 - 07.2019
- Wrote or updated standard operating procedures, work instructions or policies.
- Demonstrated creativity and resourcefulness through the development of innovative solutions for Veterans receiving dental treatment
- Request examinations, re-examination, or opinions to evaluate dental treatment needed resulting from diseases or injuries.
Team Leader
Sykes Enterprises Inc
11.2018 - 03.2019
- Provided constructive criticism regarding quality assurance on team phone calls.
- Implemented new working processes that delivered continued improvements.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Learned, referenced and applied product knowledge information.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
On The Job Training Coach
Sykes Enterprises Inc
06.2018 - 11.2018
- Train associates on how to handle calls accordingly.
- Train associates on how to use resources provided to properly assist clients.
- Coach to proficiency so that the associate is aware of the area of improvement.
- Supervise teams accordingly.
- Take escalated calls as necessary.
Customer Service Representative
Sykes Enterprises Inc
01.2018 - 06.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Answered product questions with up-to-date knowledge of sales and products offered.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Directed calls to appropriate individuals and departments.
- Assisted customers promptly and politely, via telephone.
Set Up Technician
AG Manufacturing
03.2016 - 11.2017
- Set Up Bench Press machines according to company standards.
- Recalibrate machines according to contract standards.
- Report the calibration settings.
Team Leader
AG Manufacturing
03.2016 - 11.2017
- Assessed workloads to meet seasonal fluctuation needs.
- Provided constructive criticism regarding quality assurance on assemblers.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Supervised and directed all merchandise and shipment processing.
- Supervise entire site accordingly.
Education
Alabama State University
High School Diploma -
Wetumpka High School
2013
Skills
- Data entry
- Decision Making
- Customer expectations management
- Strong client relations
- Reasoning
- Strong interpersonal skills
- Computer Skills
- Oral Communication
- New employee onboarding
- Proposal Development
- Business Planning
- Human resources records
Timeline
HR Assistant/Business Development Manager
Malone Workforce Solutions
05.2024 - Current
On-Site Supervisor
Malone Solutions
04.2023 - 05.2024
Assistant Operations Manager
Clarke Boone
07.2019 - 02.2023
Veteran Affairs Coordinator
Smilemakers Family & Cosmetic Dentistry
03.2019 - 07.2019
Team Leader
Sykes Enterprises Inc
11.2018 - 03.2019
On The Job Training Coach
Sykes Enterprises Inc
06.2018 - 11.2018
Customer Service Representative
Sykes Enterprises Inc
01.2018 - 06.2018
Set Up Technician
AG Manufacturing
03.2016 - 11.2017
Team Leader
AG Manufacturing
03.2016 - 11.2017
Alabama State University
High School Diploma -
Wetumpka High School
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