Jordan Pecoraro
Pontiac,MI
Summary
I am a Quick-thinking leader recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
9
9
years of professional experience
Work History
911 Emergency Dispatcher
Oakland County Sheriff's Office
09.2023 - 01.2024
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Proved successful working within tight deadlines and a fast-paced environment.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
General Manager
Guilianos Italian Kitchen
01.2023 - 09.2023
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Operations Manager
Corkys BBQ
08.2019 - 01.2023
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- assisted in opening and closing the store
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Coordinated daily caterings and supervised on-time preparation and delivery.
- Increased customer satisfaction by effectively addressing dietary restrictions and preferences.
- Assisted in menu planning for special events, considering client preferences and budget constraints.
- Contributed to successful events by setting up tables, chairs, and linens according to client specifications.
Baker
Texas Roadhouse
04.2017 - 07.2019
- Operated and maintained bakery equipment, including ovens and mixers.
- Trained and supervised new employees on bakery operations and procedures.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Prepared rolls, brownies, cinnamon butter, croutons, and fresh hamburger buns
- Lead a bread cutting class to train bakers from other texas roadhouses how to recreate my rolls
Host/server
Outback Steakhouse
03.2015 - 03.2017
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Arts - Baking And Pastry
Art Institute
Novi, MI09.2017
High School Diploma -
Kettering
Waterford, MI06.2014
Skills
- Multitasking Abilities
- Active Listening
- Works Well Under Pressure
- Decision-Making
- Problem-Solving
- Staff Training and Development
- Schedule Preparation
- Time Management
Timeline
911 Emergency Dispatcher
Oakland County Sheriff's Office
09.2023 - 01.2024
General Manager
Guilianos Italian Kitchen
01.2023 - 09.2023
Operations Manager
Corkys BBQ
08.2019 - 01.2023
Baker
Texas Roadhouse
04.2017 - 07.2019
Host/server
Outback Steakhouse
03.2015 - 03.2017
Associate of Arts - Baking And Pastry
Art Institute
High School Diploma -
Kettering
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