Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jordan Perez

Hialeah,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

BDC Representative

Lehman Hyundai
12.2023 - Current
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Contributed to dealership revenue by upselling additional products or services during the sales process.

Sales Representative

Lehman Hyundai
12.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Pharmacy Technician

Walgreen's Pharmacy
01.2022 - 12.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Fulfillment Coordinator

One Home Medical Equipment
02.2020 - 12.2022
  • Developed strong relationships with vendors and suppliers, negotiating better pricing and delivery terms for the company.
  • Analyzed shipping data to identify trends and areas for cost reduction, leading to more efficient transportation methods.
  • Improved order processing efficiency by streamlining the fulfillment process and implementing time-saving strategies.
  • Streamlined communication between departments by creating standardized templates for reporting updates on order status changes or delays.

Education

High School Diploma -

Westland Hialeah High School
Hialeah, FL
06.2022

Skills

  • CRM Software
  • Goal-Oriented
  • Performance Tracking
  • Opening and closing procedures
  • Contract Negotiation
  • Friendly, Positive Attitude
  • Customer Service
  • Time Management
  • Problem-Solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

BDC Representative

Lehman Hyundai
12.2023 - Current

Sales Representative

Lehman Hyundai
12.2023 - Current

Pharmacy Technician

Walgreen's Pharmacy
01.2022 - 12.2023

Fulfillment Coordinator

One Home Medical Equipment
02.2020 - 12.2022

High School Diploma -

Westland Hialeah High School

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Jordan Perez