Jordan Perez

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.
• Provided first-rate service to all customers and potential customers.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
• Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.

• Route Planner
• Train dock workers on freight handling and proper safety procedures
• Report results of work shift, including freight loaded, number of hours worked, tonnage, and number of trucks worked
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Sales and shipping of flooring and flooring accessories
• Loading and unloading of floor for customers
• Data entry including sales data, customer purchase history
• Offering samples of flooring to potential new customers

Greeting guests entering the store

• Processing returns, restocking inventory
• Answering customer calls, and placing online orders when needed
• Maintenance and upkeep of storefront

• Customer Service Rep
• Greeting arriving drivers
• Assigning drivers to doors, and freight handling assignments
• Dispatching departing drivers
• Entering driver information such as freight handled, tonnage, hazmat