Jordan Perkins
Escondido,United States
Summary
Dynamic professional with a proven track record at David's Bridal, excelling in customer support and creative direction. Skilled in mobile application development and exceptional customer service, I leverage active listening and problem-solving to enhance client satisfaction and drive business development. Recognized for adaptability and leadership, consistently achieving goals with a strategic and organized approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Family Programing
Marine and Family Programs
Oceanside, CA
07.2023 - Current
- Assisted teachers with lesson planning and preparation of materials for classes.
- Implemented research based teaching practices while incorporating evidence based strategies into lesson planning procedures.
- Created a system for evaluating teacher performance which included criteria such as lesson planning proficiency, classroom management skills.
- Served as a resource for other faculty members seeking assistance with lesson planning ideas or strategies.
- Incorporated music, art and theater into lesson planning.
- Evaluated teacher performance using established criteria such as lesson planning effectiveness and classroom management skills.
- Maintained communication with parents regarding student progress.
- Facilitated communication between volunteers, staff members, teams, students, families, trainers and senior management
- Always approached peers, parents, and students with engaging conversation through the use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Encouraged critical thinking skills through problem solving activities.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Moving up to level GS4 due to training and excellency presented among the work place
Bridal Sales Consultant
David's Bridal
Vista, CA
02.2022 - 06.2023
- Answered customer inquiries regarding product features, pricing, and availability.
- Measured bride's sizes and made alterations as necessary.
- Sized dresses according to clients wishes.
- Created promotional materials such as brochures, posters, and flyers for upcoming events or new products and services offered by the store.
- Maintained accurate records of customer orders and payments received.
- Organized merchandise displays to create an inviting atmosphere for customers.
- Prepared merchandise for purchase or rental.
- Handled returns and exchanges according to company policies.
- Developed strong relationships with vendors to ensure timely delivery of product orders.
- Facilitated communication between brides, vendors, designers, tailors, coordinating details related to orders placed.
- Rewarded Tier 1 and Tier 2 due to levels of satisfaction with customers and sales within the work place
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Kept stock room organized so merchandise could be transferred quickly to sales floor.
- Tracked inventory levels on a daily basis and communicated needs for restocking items when necessary.
- Computed purchases and received and processed cash or credit payment.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Managed customer inquiries in a professional manner, resolving any issues that arose promptly.
- Attended trade shows and events related to the bridal industry.
- Generated reports detailing sales figures on a weekly basis.
- Greeted customers and provided them with assistance throughout the store.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Ensured all sales were completed accurately and efficiently according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Completed day-to-day duties accurately and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed shipment documents neatly and efficiently for each load.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Maintained client records when it came to their purchases, holds, returns, or layaways.
- Verified orders with identification, and ensured customer satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Maintained personal, but professional, relationships with each client to make them feel heard and welcome.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Participated in team meetings discussing current projects, initiatives.
- Provided professional advice to clients on products and services offered by the company.
Guest Service Representative
Rubios Costal Grill
Escondido, CA
02.2021 - 12.2021
- Maintained cleanliness of lobby area and front desk counter.
- Offered customers carry-out service at completion of transaction.
- Assisted customers with locating items within the store when requested.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Checked personal identifications during alcohol and tobacco sales.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Provided superior customer service at all times.
- Developed and implemented customer service policies to ensure quality customer service.
- Developed strategies for improving customer service processes.
- Created customer service model used at multiple locations, resulting in increase in customer service ratings.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Gathered feedback from customers regarding their experience with products or services offered by the company.
Education
Bachelors -
Grand Canyon University
Phoenix, AZ07-2025
High School Diploma -
Escondido Charter High School
Escondido05-2021
Skills
- Mobile application development
- Requirements analysis
- Experience with Scrum Implementation
- Test-driven development
- Customer support
- Promotions development
- Schedule planning
- Creative direction
- Time management abilities
- Active listening
- Performance standards and analysis
- Personnel management
- Production staff coordination
- Dependability
- Written communication
- Professional demeanor
- Network management
- Manage programming schedule
- Cross-functional team leadership
- Task prioritization
- Program evaluation
- Multitasking capacity
- Effective communication
- Adaptability and flexibility
- Relationship building
- Promotional planning
- Resource allocation
- Promotional support
- Business development
- Meeting deadlines
- Listening skills
- Merchandising
- Client service
- Retail merchandising expertise
- Goal tracking
- Verbal communication
- Problem-solving
- Friendly and outgoing
- Exceptional customer service
- Guest relations
- Feedback implementation
- Supervision and leadership
- Problem resolution
- Strong coordination skills
- Strong client relations
- CPR and First Aid Certified
- Team building and development
- Motivation techniques
- Organization
- Learning skills development
- Fast learner
- Public speaking
- Critical thinking development
- Classroom management techniques
Accomplishments
Achievement in Sales - Tier 2 | David’s Bridal
March 2023
Achievement in Sales - Tier 1 | David’s Bridal
November 2022
Achievement in Child Development Training - GSE 2 | MCCS: Marine and Family Programs
July 2023
Achievement in Child Development Training - GSE 3 | MCCS: Marine and Family Programs
January 2024
Affiliations
Envision | Advanced Emergency Medicine in Collaboration with Stanford Medicine. In January of 2020 I got accepted into the Stanford program, but due to COVID restrictions I was not able to attend.
Emerge | Medical Conference
- I attended Emerge medical conference in my sophomore year of high school (2018), along with my biology teacher and a few classmates. The program is offered in the summer to high school students interested in the medical field. At the conference, everyone is introduced to doctors, surgeons and nurses. Throughout the conference they show you how to work medical devices as well as how to complete certain procedures. Those procedures included, but not limited to, intubation, burr hole insertions and IV's.
Football Assistant | High School Football Team
- The majority of my time in high school was spent assisting the football team's head coach throughout my sophomore and junior years. These responsibilities included arranging banquets, recording data, and making sure the equipment was adequate. It included, but was not limited to, ensuring that the players' fitness levels met playing requirements and that their paperwork were in order to guarantee playing time.
Certification
- CPR and First Air Certified
Timeline
Family Programing
Marine and Family Programs
07.2023 - Current
Bridal Sales Consultant
David's Bridal
02.2022 - 06.2023
Guest Service Representative
Rubios Costal Grill
02.2021 - 12.2021
- CPR and First Air Certified
Bachelors -
Grand Canyon University
High School Diploma -
Escondido Charter High School
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