Jordan Petersen
San Jose,CA
Summary
Seeking to learn different customer service skills to expand my knowledge of working in diverse businesses. Energetic hospitality professional with strong communication and conflict-resolution skills. Promotes high-quality service delivery through consistent guest engagement and attention to detail.
Overview
7
7
years of professional experience
Work History
Guest Experience Manager
Essence Salon
Mountain View, CA
11.2023 - 07.2024
- Oversaw inventory control processes
- Managed telephone communications facilitating guest interactions
- Enhanced client experience during salon visits
- Optimized laundry workflow to enhance salon efficiency
- Administered all facets of day-to-day management using software solutions
- Maintained optimal product inventory levels
- Maintained prompt product availability by working closely with the purchasing agent
- Managed scheduling for stylists effectively
- Responded to guests, including email, telephone, and in-person inquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Assisted guests in answering questions and completing check-in and check-out processes.
Retail Sales Associate
Nordstrom
San Mateo, CA
10.2022 - 07.2023
- Provided retail sales support in the shoe department
- Restocked merchandise in the warehouse and on the sales floor
- Delivered exceptional customer service to enhance the shopping experience
- Performed opening and closing store duties
- Operated the cash register and managed transactions
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Used product knowledge to suggest items to match client needs.
Front of House/Server
Fire Wings
San Mateo, CA
04.2022 - 01.2023
- Took customer orders and provided prompt service
- Answered phone calls and managed reservations
- Maintained cleanliness in the dining area and kitchen
- Performed opening and closing duties for the restaurant
- Prepared food and served it to customers
- Operated the cash register and managed payment transactions
- Greeted guests upon arrival, provided menus and answered questions regarding menu items.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Assisted in training new front-of-house staff on proper service techniques and procedures.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
Daycare Assistant
My Favorite Preschool
San Bruno, CA
06.2017 - 08.2019
- Provided supervision and care to young children ranging from infants to pre-school age.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
Education
High School Diploma -
Aragon High School
San Mateo, CA05-2023
Skills
- Guest relations expertise
- Exceptional communication
- Timely complaint resolution
- Data entry proficiency
- Complaint Handling
- Guest Services
- Guest liaison
- Account inquiries
- Guest inquiry resolution
- Guest communication
- Guest conflict resolution
References
References available upon request.
Timeline
Guest Experience Manager
Essence Salon
11.2023 - 07.2024
Retail Sales Associate
Nordstrom
10.2022 - 07.2023
Front of House/Server
Fire Wings
04.2022 - 01.2023
Daycare Assistant
My Favorite Preschool
06.2017 - 08.2019
High School Diploma -
Aragon High School
Similar Profiles
Dillon ColeyDillon Coley
Hairstylist at Essence SalonHairstylist at Essence Salon
VANESSA COLONNAVANESSA COLONNA
Licensed Esthetician at YOUR BEAUTY ESSENCE SALONLicensed Esthetician at YOUR BEAUTY ESSENCE SALON
Gina PerusichGina Perusich
Receptionist at Essence Of Style SalonReceptionist at Essence Of Style Salon