Jordan Pettit
Kyle,TX
Summary
Friendly and people-oriented professional with strong communication skills and 10 years of customer service experience. Seeking a position as a flight attendant with Envoy Air to learn aircraft safety, and provide passengers with a memorable and adventurous flight experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
Empower Insurance Agency
09.2023 - Current
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Managed approximately 50 incoming calls, emails and faxes per day from customers
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Improved response times by developing efficient support workflows that ensured quick resolution of customer issues.
Veterinary Assistant
Tickle-Blagg Animal Hospital
03.2020 - 09.2023
- Provided customer support to clients, answering questions and addressing concerns.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
Front Desk Receptionist
Castle Hills Fitness Gym And Spa
07.2016 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled customer complaints to satisfy and retain guests.
- Scheduled, coordinated and confirmed appointments and meetings.
Office Assistant
Sondra Kaighen And Associates, P.C.
06.2014 - 07.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Associate of Arts - Psychology
Austin Community College
Austin, TX05.2017
High School Diploma -
Clear Lake High School
Houston, TX06.2015
Skills
- Collaborated with team members effectively daily, while still being able to work independently with little supervision
- Demonstrated leadership, confidence, and professionalism while handling various situations
- Provided clear and calm instructions to teammates during emergencies
- Provided prompt customer service with professional, friendly, and patient attitude
- Proactively memorized company's products and services
- Effectively diffused challenging situations with clients that resulted in customer satisfaction
- Adapted to frequent changes in the work environment
Certification
CPR Certified
Languages
French
Limited Working
Timeline
Data Entry Specialist
Empower Insurance Agency
09.2023 - Current
Veterinary Assistant
Tickle-Blagg Animal Hospital
03.2020 - 09.2023
Front Desk Receptionist
Castle Hills Fitness Gym And Spa
07.2016 - 03.2020
Office Assistant
Sondra Kaighen And Associates, P.C.
06.2014 - 07.2016
Associate of Arts - Psychology
Austin Community College
High School Diploma -
Clear Lake High School
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