JORDAN PHILLIPS
Swansea,IL
Summary
Dynamic results driven professional with extensive management, and customer service experience. Demonstrated the ability to anticipate customer needs and proactively remove barriers. Exemplary verbal and written communicator who exudes a professional image when interfacing with clients and vendors. Track record of exceeding goals, by creating win/win solutions that generate business opportunities. Analytical and organized relationship builder with the innate ability to identify needs, make recommendations, and implement effective solutions. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
17
17
years of professional experience
Work History
Bartender/Bar Manager
Azalea Inn Time out Sports Bar
Norfolk, VA
07.2017 - 12.2023
- Selects and purchases liquor and other supplies
- Oversees staff, including bartenders and barbacks, and, in some cases, bouncers, wait staff, and/or kitchen staff as well
- Hires, trains, promotes, and, when necessary, disciplines or fires staff
- Selects music, books bands, and provides input on décor and marketing, including social media and other forms of publicity
- Initiates and maintains vendor relationships
- Uses point-of-sale tracking technology and bar and restaurant management platforms
- Competent at checking identification of customers to verify age requirements
- Skilled in cleaning glasses, utensils, and bar equipment
- Documented success in mixing, garnishing and serving drinks to guests in keeping with employer's specifications
- Proven ability to assess, anticipate and meet multiple guests' requirements simultaneously while maintaining high standards of quality
- Hands-on experience in keeping the bar stocked and sanitized
- Able to adhere to state and company standards for serving beverages
- Known for providing true hospitality and guest services
- Demonstrated ability to help guests in choosing menu items, taking orders and making guests feel taken care of throughout their visit
- Special talent for adapting to different personalities of guests and co-workers without losing attention
- Adept at balancing cash receipts, generating bills and collecting money for food/drinks served.
- Assists in creating the drink and food menus
- Determines employees' schedules
- Ensures the bar is well-stocked and clean
- Tracks customer behavior and sales
- Maintains budget and monitors costs
- Maintains drink recipe documentation
- Oversees planning for special events
- Appropriately delegates tasks to staff
Server/Bartender/Manager
Applebee's Neighborhood Bar & Grill
Salisbury, NC
12.2012 - 05.2017
- Excellent computer, problem-solving, and customer service skills
- Exceptional communication and interpersonal skills
- Ability to diffuse tense situations and resolve conflicts
- Willingness to work during peak hours, including nights, weekends, and holidays
- Effectively delegate responsibilities and maximize resources
- Ability to walk, stand, and occasionally carry heavy items in a fast-paced, stressful environment
- Assist guests in order selection by promoting specific menu items and specials
- Respond to inquiries regarding meal preparation and service
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Regularly follow-up with guest tables and promptly fulfill additional requests
- Collect payments and balance transactions with receipts
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders
- Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
Bartender/Bar Manager
Joes Sports Bar & Grill
Concord, North Carolina
09.2006 - 10.2012
- Managing and overseeing administrative aspects of day-to-day operations
- These aspects include but are not limited to maintaining current liquor licenses, identifying and contacting potential suppliers, and negotiating contracts, tracking and maintaining inventory, managing budgets, and identifying and setting benchmark goals for the business
- Recruiting, hiring, training, supervising staff
- Overseeing scheduling of staff to ensure that the establishment runs smoothly during peak hours
- Ensuring that industry-specific quality and safety guidelines are followed by all staff
- Maintaining up to date licenses per current legislation
- Ability to work in a diverse environment with both staff and clients
- Identifying, planning, and executing promotional events
- Ability to communicate calmly and effectively to diffuse tense interactions that might occur to maintain a safe and fun atmosphere for both guests and staff
- Collect cash for beverages or drinks served and record sales
- Maintain record of bar stock and order supplies
- Mix water and other components to make cocktails and other drinks.
Education
Bachelor of Arts Degree - Business Administration
Catawba College
01.2009
Associate degree - Business Administration
Rowan Cabarrus Community College
01.2004
Skills
- Menu Memorization
- Suggestive Selling
- Outstanding customer service
- Proficient in mixology
- Payment Processing
- Sales expertise
- Staff Management
- Cash and credit transactions
- Service-oriented mindset
- Organizational ability
- Team training and development
- Outgoing Personality
- Maintaining a clean bar
- Responsible Alcohol Service
- Courteous
- Marketing and sales experience
- Professional Appearance
- Anticipating guest needs
References
Available Upon Request
Timeline
Bartender/Bar Manager
Azalea Inn Time out Sports Bar
07.2017 - 12.2023
Server/Bartender/Manager
Applebee's Neighborhood Bar & Grill
12.2012 - 05.2017
Bartender/Bar Manager
Joes Sports Bar & Grill
09.2006 - 10.2012
Bachelor of Arts Degree - Business Administration
Catawba College
Associate degree - Business Administration
Rowan Cabarrus Community College
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