Jordan Phipps
Clemmons,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Cashier
Subway
11.2019 - 04.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Bojangles'
12.2018 - 03.2019
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
Customer Service Team Member
Whole Foods Market Inc
04.2022 - 01.2023
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as phone numbers to identify members.
- Handled day-to-day customer contact via phones/in-person.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Apotheca
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
West Forsyth High School
Clemmons, NC06.2020
Skills
- Product restocking
- Cash register operation
- Cash register systems
- Product knowledge
- Basic math skills
- Refunds and exchanges
- Customer Service
- Effective Customer Communication
- Cash Handling
Timeline
Sales Associate
Apotheca
05.2024 - Current
Customer Service Team Member
Whole Foods Market Inc
04.2022 - 01.2023
Cashier
Subway
11.2019 - 04.2021
Cashier
Bojangles'
12.2018 - 03.2019
West Forsyth High School