Jordan Phonsopha

Responsible for leading the overall operations of a Starbucks store, ensuring excellent customer service, and driving sales performance. This role involves managing full-cycle recruitment, training and development initiatives, business analysis, and ensuring compliance with company policies and regulatory requirements.

• Streamlined inventory management processes, resulting in improved stock accuracy.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Responsible in supervising and management of all processes within the apparel department within the highest volume door in the brand. Defined appropriate operational metrics aligned with business goals, established processes for measuring, tracking, and driving continuous improvement of apparel metrics.

• Managed inventory levels, ensuring optimal stock availability and reducing excess costs.
• Led departmental initiatives to enhance operational efficiency and streamline workflows.
• Analyzed sales data to identify trends and adjust strategies for market responsiveness.

Responsible for all full-cycle recruitment, hiring initiatives for a high-volume high-profile sales environment, training initiative implementation, team succession planning, labor budgeting and multi-department scheduling.

• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Managed new employee orientation training process for more than 100+ employees annually.