JORDAN PINCKNEY

• Assist students, faculty, and staff with a variety of tasks not limited to printing out new id cards and troubleshooting access issues
• Create and update graphics for a number of systems including EMAS campaign builder and JICS
• Field excess calls from the HelpDesk and triage calls based on level of urgency and or material impacts.

• Design and create compelling artwork that captures and highlights the African American experience
• Partner with local entrepreneurs to conduct community shows to sell artwork to a diverse client base
• Host art camps for children to promote their artistic abilities and to showcase their end products.

• Handled inbound service calls and provided a high level of customer service and troubleshooting skills
• Attended trainings and developed skills in cross selling, customer satisfaction, and risk management.

• Produced high quality newsletters and drafted emails that were distributed both internally and externally
• Assisted with the organization of live events by planning and placing props in their respective locations
• Facilitated weekend classes for families and children teaching them the basics of art appreciation
• Managed the creation of social media graphics and content for Facebook, Twitter, and Instagram that totaled over 30k followers across all social media channels
• Oversaw the maintenance of a large in stock item inventory and museum shop supplies
• Orchestrated an artist in residence program and coordinated art focused projects for future exhibitions.

• Unloaded and processed all incoming freight and categorized each product in their respected locations
• Organized and maintained the stock room and performed weekly audits on inventory to reduce shrinkage
• Utilized customer traffic reports to position products in certain areas of the store to increase sales.

Provided excellent customer service by engaging with customers and ensuring a positive shopping experience.
Processed transactions accurately and handled cash following company procedures.
Promoted store credit and loyalty programs during customer interactions.
Maintained store organization, cleanliness, and merchandising standards.
Supported store recovery efforts and participated in maintaining a risk-free environment.
Followed operational and loss prevention guidelines to help reduce shrinkage.

Collaborated on designing a special baseball for HBCU Night at the Knights, using Adobe Illustrator to create a unique and eye-catching design. My work was highlighted during the event, which celebrated and showcased the talents of students from Historically Black Colleges and Universities.

Developed and presented marketing campaigns for new Bojangles menu items in collaboration with Luquire PR.
Created integrated strategies covering creative execution, digital media, and public relations.
Engaged with industry professionals for mentorship and presented final plans to Bojangles’ Chief Marketing Officer.
Gained insights into Gen Z trends, contributing to Bojangles' future marketing strategies.

Recognized for academic excellence and outstanding performance during the semester.