Jordan Pinto
Kissimmee
Summary
Proven to excel in high-volume dining environments, I significantly increased revenue in every restaurant through adept upselling and menu knowledge. My strong work ethic and exceptional customer service skills, honed across various roles, have consistently enhanced guest experiences and fostered repeat business. Skilled in team collaboration and multitasking, I thrive under pressure, ensuring quality and efficiency. One of my greatest achievements was running the entire restaurant alone with two cooks and no management while hosting, expo, bartending and serving over 200+people over 6 hours and selling over 6k in sales with the average guest price of 16$ and everyone being satisfied and have the utmost organization and communication to insure a pleasant experience.
Overview
18
18
years of professional experience
Work History
Server/bartender
Wharf
01.2025 - Current
- Handled several tables efficiently while maintaining exceptional service standards.
- Delivered food and drinks quickly while ensuring customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced guest experiences by cooperating with team members in busy periods.
- Cultivated warm relationships with regular customers.
- Handled start and end-of-day tasks, setting up dining area for efficient service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled customer complaints and concerns with professionalism, leading to quick resolutions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Boosted revenue through effective upselling strategies.
- Managed inventory of dining supplies to prevent shortages during service.
Server/bartender
Lizzie’s Memphis Style Bbq
04.2021 - Current
- Exhibited robust multitasking skills by overseeing multiple tables together, ensuring consistent service excellence. Hosted, served, bartended, expo, food ran, and managed entire restaurant for 4 years with many days only person working.
- Served food and beverages promptly with focused attention to customer needs. Made drinks, customized food options and provided prompt service to everyone while maintaining a clean organized restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items. Managed to go orders and worked with uber eats and door dash
- Effectively organized team, management, and cooks to provide exceptional service and making sure food times and restaurant wait times were seamless
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Managed inventory of dining supplies to prevent shortages during service.
Landscaping
Orlando Reality and Property Management
02.2007 - Current
- Worked with property management company to overhaul yards and bring properties up to standards
- Managed 3rd party crews to ensure optimal time and resource management.
- Worked with homeowners to insure optimal satisfaction
Server/bartender
El Jefe Mexican Restaurant
12.2019 - 04.2020
- Organized chaotic environment, Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Improvised for poor management and created a great experience for everyone.
- Served and bartended food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Ensured productive coordination in fast-paced environments for superior guest experiences.
- Cultivated warm relationships with regular customers.
Server/bartender
Olive Garden
02.2015 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Provided prompt hosting and created a great experience for everyone.
- Served food and beverages promptly with focused attention to customer needs. Bartended, Bussed tables, Food runner, cook, supervisor and greatly increased revenue for the company
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Managed inventory of dining supplies to prevent shortages during service.
Server
Houlihans Bar and Grill
05.2008 - 08.2010
- Handled several tables concurrently while maintaining exceptional service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma - Agriculture
Dr.Phillips High School
Orlando, FL05.2007
Skills
- Very Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Cleanliness standards
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Sales techniques
- Quality control
- Food safety practices
- Multitasking Abilities
- Cool under pressure
- Reliable and responsible
Timeline
Server/bartender
Wharf
01.2025 - Current
Server/bartender
Lizzie’s Memphis Style Bbq
04.2021 - Current
Server/bartender
El Jefe Mexican Restaurant
12.2019 - 04.2020
Server/bartender
Olive Garden
02.2015 - 03.2020
Server
Houlihans Bar and Grill
05.2008 - 08.2010
Landscaping
Orlando Reality and Property Management
02.2007 - Current
High School Diploma - Agriculture
Dr.Phillips High School
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