Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jordan Pittman

Dix Hills

Summary

Accomplished Store Manager with a robust history at Starbucks, demonstrating exceptional leadership in customer service and team mentoring. Excelled in streamlining operations, enhancing customer satisfaction, and driving team performance. Proficient in inventory and cash control, underscored by outstanding communication and problem-solving skills. Achieved significant improvements in employee training and customer relations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Shift Supervisor

Starbucks
05.2015 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Store Manager

Autozone
04.2017 - 04.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.

Barista

Starbucks
02.2013 - 05.2015
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Cashier

Meat Farms Grocery
01.2009 - 07.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - Digital Communications And Media

Molloy College
Rockville Centre, NY
06-2018

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Employee training
  • Policies and procedures
  • Flexible schedule
  • Friendly and positive

Accomplishments

  • Supervised team of 22 staff members.
  • Placed 3rd In a region wide contest to push sales and maximize quarterly profit.
  • Improved working relations through team building across multi-districted teams.
  • Exceeded monthly store sales goals 4 months in a row.

Certification

Food Managers Certificate

Timeline

Store Manager

Starbucks
08.2023 - Current

Store Manager

Autozone
04.2017 - 04.2018

Shift Supervisor

Starbucks
05.2015 - 06.2022

Barista

Starbucks
02.2013 - 05.2015

Cashier

Meat Farms Grocery
01.2009 - 07.2013

Bachelor of Arts - Digital Communications And Media

Molloy College

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Jordan Pittman