JORDAN POTTS
Charlotte,NC
Summary
Experienced in customer service and professionalism, with strong organizational skills and the ability to multitask effectively. Expertise in verbal and written communication, as well as collaboration with others. Demonstrated excellence in critical thinking, problem-solving, and decision-making, even in high-pressure and time-sensitive situations. Committed to maintaining a high standard of accountability for exceptional performance in all tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
All Therapies Support Inc.
02.2022 - 12.2024
- Collect data and implement behavior intervention plans with fidelity to support clients with behavioral challenges to promote progress and development
- Regularly communicate with the Board-Certified Behavior Analyst (BCBA) and other team members to provide updates on client progress, share insights, and collaborate on refining behavior intervention plans for optimal outcomes
- Collaborate with multidisciplinary teams to ensure comprehensive care and support for clients
Night Auditor
Courtyard by Marriott
05.2021 - 02.2022
- Work independently to manage the front desk, responsibilities include guest services, greeting guests upon arrival, check-in, providing room keys, schedule guest wake-up calls and reservations for the following day, respond to guest inquiries, concerns, and resolve complaints and ensure customer satisfaction
- Responsible for audit and balance reports from the day shifts, run End of Day Reports so they are completed by the end of the shift, prepare guest bills for next-day checkouts and process reservation cards, balance cash drawers and record receipts, maintain the hotel's inventory of available rooms
- Assist with hotel store stocking and account management
- Responsible for shuttle scheduling
Material Handler
Pier 1
01.2019 - 10.2019
- Certified and operated cherry picker / Taylor Dunn and stand-up forklift machinery
- Intentionally selected to receive certification to operate all machinery of the shift
- Mastered all picking functions in the company system and met production regularly
- Trained new employees on operating machinery and picking orders
Night Auditor
Daytona Inn Beach Resort
02.2018 - 05.2018
- Performed similar responsibilities for all overnight front desk duties, balanced and managed various accounts from day shift mentioned under Courtyard by Marriott
- Coordinated cleaning crews, other personnel and performed small maintenance
- Provided training for new employees
- Worked on an old DOS system and assisted in transferring that data to a new system
Education
Master Of Science - Applied Behavior Analysis
Capella University
Minneapolis, MN09.2024
Bachelor of Arts -
Bethune-cookman university
05.2017
Skills
- Outstanding Customer Service Skills
- Professionalism
- Excellent Organizational Talents
- Verbal and Written Communication
- Collaboration
- Critical Thinking
- Problem Solving
- Decision Making
- Leadership
- Time Management
- Meeting Deadlines
- Quick Learning
- Perseverance
- Exceptional Work Ethic
- Gregarious
Certification
Registered Behavior Technician
Timeline
Registered Behavior Technician
All Therapies Support Inc.
02.2022 - 12.2024
Night Auditor
Courtyard by Marriott
05.2021 - 02.2022
Material Handler
Pier 1
01.2019 - 10.2019
Night Auditor
Daytona Inn Beach Resort
02.2018 - 05.2018
Bachelor of Arts -
Bethune-cookman university
Master Of Science - Applied Behavior Analysis
Capella University
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