Jordan Powell
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling appointments and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Raintree, Epic, and EMDs databases.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager/Patient Service Representative
California Rehabilitation And Sports Therapy/PRN
07.2022 - Current
- Managed a busy outpatient physical therapy office.
- Scheduled appointments, answered phones, requested authorizations, and collected co-pays.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Provided training to incoming staff and created step by step guides on how to use software.
New Patient Coordinator
Monterey County Surgical Associates
06.2021 - 04.2022
- Sorted through and disseminated incoming faxes.
- Imported and transcribed new patient referrals/demographics/insurance; then, scheduled initial consultations for patients with the various surgeons in the office.
- Used the workqueue in the Epic database to schedule patients via internal referrals.
- Filed all outside progress notes and studies into patient charts.
Medical Receptionist/Administrative Assistant/Scheduling Supervisor
Monterey County Surgical Associates
06.2020 - 06.2021
- Answered phones, managed patient appointments, sent faxes, distributed incoming faxes, interacted with patients, scanned insurance, input patient demographics, requested referral authorization forms, and used Epic database.
- Developed strategies to streamline and improve office procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service including creating step by step tip sheets using pictures and detailed directions on how to navigate the Epic database.
- Built training program for office and extensively trained all new employees.
- Supervised the schedule for all 8 surgeons and 12 staff members
Special Education Teacher/Grade Level Chair
University Preparatory Schools
06.2018 - 03.2020
- Provided push in and pull out support to students on my caseload (15-20 per year).
- Produced compliant, detailed, and quality IEPs that met state and federal guidelines.
- Developed, modified, and delivered grade level curricula that targeted gaps in skills and knowledge using state standards.
- Implemented MTSS (multi-tiered support services) and ensured that targeted interventions met the needs of students with Individualized Education Plans (IEPS).
- Worked closely with the dean to develop and provide training to staff and built a training booklet for all new special education teachers.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Facilitated small group instruction to address individual learning needs.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Managed a team of special educators
Corps Member
Teach For America
01.2018 - 03.2020
- Member of highly selective non-profit organization serving students in low income areas. Participated in intensive training programs to develop skills and knowledge needed to achieve significant gains in student achievement, and I actively participated in extensive ongoing professional development and best practices.
Intern/Admin Assitant
Fort Collins Senior Center
01.2018 - 05.2018
- Assisted with volunteer coordination and special events.
- Worked closely with the special events coordinator to engage the community in recreation services by promoting events and programming.
- Helped plan and coordinate the Valentine’s dinner as well as the Spring Craft Fair.
- Assisted new volunteers and provided them with a detailed orientation.
- Assisted staff with administrative/clerical duties.
Swim Instructor/Front Desk Associate
SwimLabs Fort Collins
06.2016 - 05.2018
- Taught individuals of all ages and abilities how to be safe and comfortable in water.
- Provided a safe and fun environment for students to learn and excel in.
- Assisted with front desk duties which included running Cubby database, answering phone calls, and assisting customers with payments and scheduling.
Student Caller
TelALute
02.2016 - 05.2016
- Responsible for calling alumni and speaking with them about their experience at the university. Had to be personable, gain rapport, and ask for a potential donation to the university.
Education
Bachelor of Arts - Sociology, Criminal Justice
Colorado State University
Sociology
Pacific Lutheran University
Skills
- Employee Training
- Time Management
- Team Leadership
- Benefits Explanations
- Patient Registration
- Appointment Scheduling
- Outpatient Care
- Office and Classroom Management
- Coordination
- IEP Development
- Small Group Instruction
Certification
- General and Special Education Teaching Licenses
Timeline
Office Manager/Patient Service Representative
California Rehabilitation And Sports Therapy/PRN
07.2022 - Current
New Patient Coordinator
Monterey County Surgical Associates
06.2021 - 04.2022
Medical Receptionist/Administrative Assistant/Scheduling Supervisor
Monterey County Surgical Associates
06.2020 - 06.2021
Special Education Teacher/Grade Level Chair
University Preparatory Schools
06.2018 - 03.2020
Corps Member
Teach For America
01.2018 - 03.2020
Intern/Admin Assitant
Fort Collins Senior Center
01.2018 - 05.2018
Swim Instructor/Front Desk Associate
SwimLabs Fort Collins
06.2016 - 05.2018
Student Caller
TelALute
02.2016 - 05.2016
Bachelor of Arts - Sociology, Criminal Justice
Colorado State University
Sociology
Pacific Lutheran University
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