Jordan Powell
Concord,NC
Summary
Dynamic leader and problem-solver with a proven track record at Food Lion, enhancing team performance and customer satisfaction through effective training, mentoring, and a focus on continuous improvement. Skilled in multitasking and organization, I significantly improved service quality by fostering collaboration and addressing customer concerns efficiently. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Food Lion
08.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Pulling freight from trucks, downstacking trucks , and pushing freight to the floor to restock shelves.
Education
High School Diploma -
05.2022
Skills
Problem-Solving
Time Management
Customer Service
Team Building and Leadership
Decision-Making
Training and mentoring
Work Prioritization
Continuous Improvement
Multitasking and Organization
Timeline
Customer Service Supervisor - Food Lion
08.2022 - Current
Hammond High School - High School Diploma,