Jordan Preston
Rosenberg,TX
Summary
Experienced customer service professional with diverse skillset ready to excel in various environments. Demonstrated expertise in handling customer inquiries and concerns tactfully and efficiently. Collaborative team player prioritizing results and adapting to dynamic situations. Proficient in conflict resolution and adept at active listening techniques.
Overview
11
11
years of professional experience
Work History
Logistics Delivery Advocate
Carvana
Houston, TX
03.2024 - Current
- Consistently exceeded daily car delivery quotas, contributing to overall team success.
- Accurately completed paperwork to ensure proper documentation for customers and management.
- Maintained positive client relationships by addressing needs and concerns with professionalism.
- Utilized GPS to plan efficient delivery routes, ensuring timely completions.
Rural Mail Carrier
United States Postal Service
Richmond, TX
10.2019 - 07.2022
- Achieved high accuracy in mail sorting and delivery through meticulous address verification.
- Organized mail for efficient routing prior to delivery runs.
- Adhered to safety protocols and regulations during driving activities.
- Maintained confidentiality of sensitive materials, ensuring compliance with USPS secure mailing practices.
Security/Senior Customer Service Representative
Hard Rock Hotel
Las Vegas, NV
08.2016 - 08.2019
- Conducted regular patrols and monitored surveillance systems to enhance overall security.
- Prepared detailed reports on property damage, theft, unauthorized persons, and unusual incidents.
- Responded promptly to emergencies or disturbances, prioritizing personnel safety and minimizing property loss.
- Acted decisively during emergencies to mitigate potential damage and injury risk.
Dispatcher Coordinator
The Cromwell Las Vegas Hotel & Casino
Las Vegas, NV
06.2014 - 07.2016
- Utilized surveillance equipment, including cameras and access control systems, to enhance situational awareness.
- Conducted detailed incident reports after security breaches to inform preventive measures.
- Ensured compliance with company policies through diligent monitoring of employee and visitor behavior.
- Regularly surveyed premises and monitored surveillance feeds to protect facility and property guests.
Education
High School Diploma -
James Madison High School
San Diego, CA06-2005
Business Communications
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Route planning
- Documentation accuracy
- Customer relationship management
- Safety compliance
- Heavy haul trucking
- Incident reporting
Timeline
Logistics Delivery Advocate
Carvana
03.2024 - Current
Rural Mail Carrier
United States Postal Service
10.2019 - 07.2022
Security/Senior Customer Service Representative
Hard Rock Hotel
08.2016 - 08.2019
Dispatcher Coordinator
The Cromwell Las Vegas Hotel & Casino
06.2014 - 07.2016
High School Diploma -
James Madison High School
Business Communications
University of Nevada, Las Vegas
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