Jordan Pridotkas
Roseville,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Keller Williams Platinum
03.2022 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
Customer Service Representative
Signs 365
08.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated database with changes in carrier status.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted research to address shipping errors and packaging mistakes.
Title Processor
Midwest Title LLC
01.2021 - 04.2022
- Calculated and remitted state sales tax, service and other charges.
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Prepared closing disclosures, post-closing records and disbursements.
- Estimated closing dates and scheduled meetings.
Loan Processor
PNC Bank, NA
01.2018 - 12.2020
- Reviewed loan files for completeness, identified missing documentation and outstanding tasks needed.
- Prepared documents for underwriting by verifying client employment, tax returns, W2's and other information.
- Provided quick turnaround times to maintain fast-past schedule.
- Handled any conditions sent from underwriting departments.
- Worked with customers via telephone to answer questions, process transactions and resolve issues.
Retail Escalation Manager
PNC Bank, NA
01.2015 - 01.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Server
Rykse's Restuarant
Kalamazoo, MI
02.2015 - 11.2016
- Monitored dining room for cleanliness and proper set-up at all times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Upheld high standards of sanitation in accordance with health department regulations.
Customer Service Representative
PNC Bank
01.2014 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Education
No Degree - General Studies
Western Michigan University
Kalamazoo, MISkills
- Customer Service and Assistance
- Certified in MI Alcohol Seller/Server
- Food Handler Certified
- Customer Inquiry Response
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
Timeline
Customer Service Representative
Signs 365
08.2022 - 04.2024
Real Estate Agent
Keller Williams Platinum
03.2022 - Current
Title Processor
Midwest Title LLC
01.2021 - 04.2022
Loan Processor
PNC Bank, NA
01.2018 - 12.2020
Server
Rykse's Restuarant
02.2015 - 11.2016
Retail Escalation Manager
PNC Bank, NA
01.2015 - 01.2018
Customer Service Representative
PNC Bank
01.2014 - 01.2015
No Degree - General Studies
Western Michigan University
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